Service Desk Level 1 Analyst

• Savings Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus 25 days of your daily income
• Vacations 12 days after the first year
• Anniversary Bonus 10 days of base salary
• Vacation Premium 40% first year
• Major Medical Insurance Covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time Off
• Maternity/Paternity Time Off
• Full benefits overview at Overview
  • Location: Remote (Mexico)
  • Schedule: 6a-4p CST; Monday through Friday
  • Pay Rate: 17000 MXN

  Your Mission as a Service Desk Level 1 Analyst

  • Be the first point of contact for technical support via phone email and chat.
  • Troubleshoot and resolve issues with desktops laptops printers mobile devices software and networks.
  • Log all interactions in the ticketing system and escalate when needed.
  • Ensure timely and accurate resolution of issues while delivering exceptional customer service.
  • Follow up with users to confirm satisfaction.
  • Invest in yourself: pursue training certifications and ongoing learning.
  • Participate in special projects that enhance service delivery.

  What You Bring to the Team

  Education & Certifications

  • High school diploma or equivalent required; Associate or bachelors degree in computer science or related field preferred.
  • Professional certifications (or working toward):
    • HDI Support Center Analyst (HDI-SCA)
    • ITIL Foundation
    • Microsoft 365 Certified: Fundamentals

  Experience & Skills

  • 12 years in a technical support role preferably in a service desk environment.
  • Strong customer service skills with the ability to explain technical solutions clearly.
  • Proficiency in Windows OS Microsoft Office suite and basic network troubleshooting.
  • Familiarity with ITIL or similar service frameworks a plus.
  • Ability to work independently and collaboratively.
  • Excellent problem-solving and multitasking skills.

  Why This Role Rocks

  As a Service Desk Level 1 Analyst youll be the hero who keeps users productive and happy. Youll learn grow and become a vital part of a team that values your contributions and invests in your future.

  Ready to Kickstart Your IT Career
  If youre excited to make a real difference and love solving tech puzzles in a team-first culture DYOPATH wants you! Apply now to become our next Service Desk Level 1 Analyst

  This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.