Product ManagereCommerce

About Delta Intelligent Building Technologies (Canada) Inc.(formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades we have provided innovative building automation solutions for commercial healthcare education and leisure facilities. We delivered the worlds first fully integrated BACnet building solution for HVAC lighting and access control.

Job summary

This role is responsible for defining prioritizing and driving the success of business-to-business (B2B) web and mobile e-commerce development experiences that meet customer needs and deliver measurable business outcomes (conversion AOV retention and lifetime value).

You will own one or more e-commerce properties (e.g. brand sites multi-brand storefronts B2B portals) and work closely with design engineering marketing merchandising and operations to deliver and maintain scalable high-performing online experiences.

You will identify product opportunities through customer research analytics market and competitive analysis stakeholder input and emerging e-commerce best practices. You will translate these insights into clear product vision scope roadmap and detailed requirements and you will guide from discovery to launch and iteration.

This role requires a strong balance of business and technical understanding with a focus on customer journeys conversion optimization site performance and commercial impact. You ensure alignment with executive leadership and partner teams so that initiatives are prioritized delivered and measured effectively.

The Product Manager is primarily strategic and market oriented. You are accountable for:

• Product vision and strategy for the e-commerce experience
• Roadmap definition and prioritization
• Requirements and user stories for new features and optimizations
• Commercial and go-to market alignment for launches.

You do not own detailed engineering design firsthand coding day-to-day site operations or first-line customer support. Instead you collaborate with external or internal project managers engineering UX data/analytics marketing and operations teams to ensure successful execution of the product strategy.

Duties and Responsibilities

In this role you will:

• Identify and Prioritize Opportunities
  • Partner with stakeholders (marketing merchandising operations customer support finance) to uncover high value opportunities and pain points across the ecommerce funnel (acquisition browsing checkout post purchase).
  • Use data (web analytics A/B tests heatmaps VOC) to quantify impact and inform prioritization.
• Own the E-Commerce Product Roadmap
  • Develop and maintain a clear outcome driven roadmap for the ecommerce websites and related experiences.
  • Balance strategic initiatives (platform upgrades new capabilities) with incremental optimizations (UX speed merchandising tools).
• Conduct Market and Competitive Research
  • Monitor ecommerce trends competitor sites and best in class experiences across industries.
  • Use insights to propose differentiated features in areas such as product discovery personalization checkout subscriptions and loyalty.
• Define and Communicate Product Vision and Requirements
  • Clearly articulate product vision success metrics and target customer segments.
  • Write concise product requirements and user stories that reflect B2B customer journeys business rules and technical constraints.
  • Ensure requirements are well understood by engineering design QA and business stakeholders.
• Drive Cross Functional Alignment
  • Lead cross functional discussions to align on scope priorities tradeoffs and timelines.
  • Facilitate decisions that balance customer experience technical feasibility and commercial impact.
• Partner with Engineering UX and Data Teams
  • Collaborate with UX and product design to validate concepts through prototypes user testing and experimentation.
  • Work with engineering to refine solutions understand technical implications and remove delivery blockers.
  • Partner with analytics to define KPIs and post-launch measurement plans.
• Enable Successful Launches and Adoption
  • Coordinate with marketing merchandising and operations on launch planning content readiness and change management.
  • Ensure documentation training and support materials are in place for internal teams (e.g. site admins customer service sales).
  • Contribute to go-to market narratives that clearly explain the value of new features to customers and internal stakeholders.
• Support Iteration and Continuous Improvement
  • Monitor post release performance and feedback to identify enhancements and follow on tests.
  • Lead controlled rollouts (canary releases) of new ecommerce functionality validating performance and customer experience under real-world conditions while legacy systems remain active.
• Perform Related Duties as Assigned
  • Take on additional responsibilities as business needs evolve.

Required Skills and Abilities

• Demonstrated experience in B2B ecommerce product management or a closely related digital product role.
• Strong understanding of ecommerce fundamentals including product discovery search and navigation product detail pages carts checkout promotions and post purchase flows.
• Familiarity with web and mobile UX best practices responsive design and performance considerations for transactional sites.
• Functional knowledge of order management systems.
• Ability to work effectively with engineering and technical teams with enough technical fluency to discuss APIs integrations (e.g. payment providers OMS ERP CRM) and platform constraints.
• Strong analytical skills including comfort working with web analytics tools and A/B testing platforms to drive data informed decisions.
• Excellent communication skills with the ability to clearly articulate product vision requirements tradeoffs and value to both technical and non-technical audiences.
• Proven strategic thinking and prioritization skills including the ability to connect product decisions to business outcomes (revenue margin customer metrics).
• Excellent writing skills including clear structured documentation for requirements release notes and stakeholder updates.

Work Location: In Office 3 days a week
City: Surrey
Type: full-time Permanent
Salary: 55000 - 85000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create design and build sustainable solutions using massively scalable big-data architecture with a strong focus on building automation. Here are some of the Delta perks youll receive from day 1!

• Employee & safety centric culture with the possibility of remote work
• Flexible hours and scheduling available
• Competitive total compensation along with generous vacation allowances
• Three weeks of vacation
• In-house & external training provided along with education support and opportunities for growth
• Company funded annual personal development budget
• Financial benefits & planning such as group RRSP & company match
• Employer paid premiums for extended healthcare and family-focused benefits (health vision and dental)
• Travel insurance coverage and access to the Employee Assistance Program (EAP)
• Wellness - onsite fitness center & company reimbursement for personal gym memberships
• Internal Recognition & Service Awards
• Employee Referral bonuses
• Transit accessible with free onsite parking
• Regular company events such as Food Truck Fridays Lunch & Learn and other planned activities