Sr. Client Operations Specialist (45661)

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers shopping preferences and behaviors delivering targeted promotional or task-based messaging on any digital display. With 3.3 million software activations globally we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies we have the technology expertise and track record to bring retail innovation that delivers results.

STRATACACHE values our employees in addition to the opportunity to join a collaborative team and do interesting work we offer competitive compensation to our employees. Our comprehensive offerings include major medical dental vision and disability insurance options as well as Employee Benefit Time matching 401K corporate discounts and an Employee Assistance Program. Well be happy to tell you more during the interview process!

The Senior Client Operations Specialist is responsible for overseeing the deployment operational support and ongoing optimization of Stratacaches in-store digital media network for Albertsons. This role serves as a key operational liaison between the customer and Stratacaches internal teams ensuring deployments are executed efficiently operational issues are resolved promptly and contractual and financial obligations are managed accurately.
This position requires a strong combination of operational leadership customer-facing communication and cross-functional coordination in a fast-paced multi-location retail environment.

Deployment & Program Execution
Partner with internal and customer project teams to define deployment scope for individual initiatives and expansions.
Coordinate with third-party vendors and contractors to execute on-site deployments and hardware installations.
Track deployment progress and milestones proactively identifying and mitigating risks.
Manage deployment schedules dependencies and resource requirements across multiple store locations.
Maintain accurate deployment documentation and reporting.

Operational Support & Field Services
Serve as the primary point of contact for day-to-day operational issues related to the in-store media network.
Work closely with Stratacache Support and Engineering teams to troubleshoot and resolve technical issues.
Coordinate on-site service visits with third-party field service providers as required.
Monitor incident trends and collaborate with internal teams to improve system reliability and operational performance.
Ensure timely communication and follow-up with customer stakeholders regarding issue resolution.

Financial & Contractual Coordination
Coordinate with internal Finance teams to ensure timely and accurate invoices to the customer.
Assist in managing vendor relationships including performance tracking and issue escalation.

Cross-Functional Collaboration
Act as a bridge between customer stakeholders and internal Stratacache teams including Engineering Support Finance and Account Management.
Participate in regular operational and status meetings with internal and customer teams.
Support continuous improvement initiatives by identifying process gaps and recommending operational enhancements.
Contribute operational insights and lessons learned to inform future deployments and expansions.

Account & Customer Support
Support the Account Management team in maintaining a high level of customer satisfaction.
Assist with preparation of operational reports summaries and customer presentations.
Build trusted relationships with on-site customer teams through consistent communication and follow-through.
Represent Stratacache professionally in all customer interactions.

Required Qualifications
Bachelors degree or equivalent professional experience.
Minimum of 5 years of experience in operations program management or field services coordination.
Proven experience working cross-functionally with engineering support and finance teams.
Strong customer-facing communication and stakeholder management skills.
Experience coordinating third-party vendors and service providers.
Proficiency with project management and collaboration tools (e.g. Smartsheet Slack).
Experience with ERP ticketing or service management systems (e.g. NetSuite ServiceNow).
Ability to manage multiple priorities in a fast-paced operationally complex environment.

Preferred Qualifications
Experience supporting large-scale retail or multi-location deployments.
Background in digital signage in-store media networks IoT or technology-enabled retail solutions.
Prior experience working on-site with enterprise customers.
Familiarity with hardware deployments and field service operations.
Experience with process improvement and operational optimization initiatives.

Key Skills & Competencies
Operational leadership and execution
Program and project management
Vendor and contract coordination
Financial accuracy and cost tracking
Problem-solving and root-cause analysis
Clear professional communication
Strong organizational and documentation skills
Ability to operate independently with minimal oversight

Additional Information
Travel: Limited travel may be required to support deployments or on-site operations.
Work Environment: On-site at customer offices with regular interaction with both customer and Stratacache teams.

EMPLOYMENT CONDITIONS: As a condition of employment all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetic information or any other status protected by applicable national federal state or local law.

While we are excited and appreciate you interest in our opportunities please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.