Technical Support Specialist India
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
In this role youll be the first line of support for our customers helping them get the most out of our products by resolving technical issues and answering questions quickly and effectively. Youll work closely with our Customer Success Product and Engineering teams to ensure customers have a positive experience and can use Fingerprints tools with confidence.
Key Responsibilities
- Customer Support: Respond to customer inquiries via email or chat troubleshoot common product or integration issues and provide clear accurate solutions.
- Issue Resolution: Investigate and diagnose reported bugs or problems escalating to Engineering when needed and following up to ensure resolution.
- Documentation: Maintain and update support articles FAQs and internal troubleshooting guides to make it easier for customers (and teammates) to find answers.
- Customer Education: Help customers understand how to use key features and integrations sharing best practices and basic configuration tips.
- Collaboration: Partner with Customer Success and Product teams to flag recurring issues report feature requests and improve the overall customer experience.
- Feedback Loop: Collect feedback from customers and communicate trends or common pain points to internal teams.
Qualifications
- Located in India
- Experience: 13 years of experience in customer or technical support ideally for a SaaS product or web-based platform.
- Technical Skills:
- Basic understanding of JavaScript APIs and web technologies.
- Familiarity with troubleshooting using developer tools or basic SQL queries is a plus.
- Communication: Strong written and verbal communication skills with the ability to explain technical details simply.
- Problem-Solving: Patient curious and persistent when identifying and resolving issues.
- Customer Focus: Empathetic service-oriented approach to helping users succeed.
- Teamwork: Comfortable collaborating with cross-functional teams in a fast-paced dynamic environment.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
The Fingerprint device intelligence platform works across web and mobile applications to identify all visitors with industry-leading accuracy — even if they’re anonymous.
