Human Resources Assistant

The HR Assistant is an integral member of The National Domestic Violence Hotlines People Team. This role will work closely with team members to support daily operations and coordinate processes and projects across key HR functions including talent acquisition employee experience employee lifecycle and benefits and leave administration. The HR Assistant will also serve as a first point of contact for HR-related inquiries ensuring timely and accurate support for staff and external contacts. Success in this role requires strong attention to detail excellent organizational and communication skills and commitment to discretion and confidentiality. A strong alignment with The Hotlines mission vision shared commitments and values is essential.

This is a full-time hybrid role with a requirement to work in the office two days per -office days will be scheduled based on department needs.

Compensation: The starting hourly rate is $23 with an additional bilingual differential if applicable.

Essential Responsibilities & Duties

• Support People Team functions across all HR Operations including recruitment onboarding orientation integration performance management and offboarding.
• Assist in benefits enrollment activities open enrollment processes and communication efforts.
• Assist with scheduling interviews preparing candidate communications and supporting hiring managers throughout the recruitment process.
• Support phone video and in-person interviews for various roles.
• Problem-solve and manage interview cancellations changing schedules buggy Zoom links and more.
• Maintain accurate employee records within the HRIS and other systems; assist with data clean-up audits and reporting.
• Assist with employment verification letters reference checks background checks and I9 Verification.
• Provide initial support to employees with benefits and leave-related questions and escalate when needed.
• Coordinate internal transfers to support the Program Services Team
• Support employee offboarding process including email communication about final pay and benefits exit survey and equipment return.
• Support employee engagement programs recognition efforts and People Team events.
• Assist with HR-related projects including long-term initiatives process improvements and cross-department efforts.
• Handle sensitive information with a high degree of professionalism privacy and discretion

Education & Experience Required

• Associates degree in related field
• 2 years relevant experience
• Or equivalent combination of education and experience
• High technical proficiency with Microsoft Suite and Zoom.

Knowledge Skills and Abilities

• Ability to maintain confidentiality and navigate sensitive information with professionalism
• Outstanding interpersonal skills and ability to easily connect with all types of people
• Ability to solve problems and think strategically independently and execute proactively
• Must be a self-starter and possess a great no task is too small attitude
• A curiosity and passion to learn a lot
• Always pushing things forward and simplifying our processes and procedures.
• Excellent customer service focus attention to detail and organization skills
• Bilingual in Spanish (preferred)

Other Requirements/Working Conditions

• This role is hybrid position based in Austin Texas.
• Must have a home workspace that is confidential secure and free from distraction.
• This position requires a minimum of 2 days a week in the office. Specific days are to be determined by the departments needs.
• Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds.
• Must maintain standards of confidentiality related to agency information.
• Prolonged sitting or standing using keyboard phone and computer

The Hotlines full-time employees are eligible for a comprehensive benefits package designed to support their health financial security and overall well-being.

Health & Insurance Benefits

• 100% employer-paid medical plan option
• Dental and vision insurance plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Employer-paid short-term and long-term disability insurance
• Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50000 coverage)
• Aflac supplemental insurance plans

Retirement & Financial Planning

• 401(k) retirement plan with employer match

Work-Life Balance and Additional Perks

• 10 days of paid vacation in your first year (increases with tenure)
• 14 floating holidays per year
• Paid sick leave and paid parental leave
• Modern Health a mental health platform that provides confidential on-demand support for your mental well-being through individual and group sessions mediations and other wellness tools.
• Access to Employee Assistance Program (EAP)
• Nectar Rewards a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins reinforce company values and boost engagement.
• Employee referral program
• Discounted Golds Gym membership

This description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties responsibilities and skills required for this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties required by the job objectives supervisor and mission and values of The Hotline. This description does not modify any employees at-will status and is not a contract for continued employment of any duration.

The National Domestic Violence Hotline is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability veteran status or any other legally protected status. Discrimination or harassment of any kind is not aligned with our values and will not be tolerated. If you need accommodation during the application or interview process please contact us at