MAC Manager

We are seeking an experienced Move/Relocation Operations Managerto serve as the leadforon-site resourcesfor our client account. This supervisory role reports directly to the Small Projects team and requires 100% on-site presence to provide immediate responsive support for various facilities and logistics needs while overseeingmovetechnician operations. This position combines hands-on technical work with supervisory responsibilities managing projects and coordinating move technician activities. As part of JLLs integrated facilities management services this position offers stability through our dedicated account model and opportunities for career growth within our organization.

Key Responsibilities

Leadership & Supervision

Supervise and coordinate activities ofmovetechnicians across multiple projects

Assign work orders and prioritize tasks based on urgency and client needs

Conduct quality control inspections of completed work and ensure compliance with JLL standards

Provide on-the-job training and mentoring to junior technicians

Lead daily briefings and coordinate withmovetechnicians on project status

Escalate complex issues to Small Projects Team Lead as needed

Maintain team accountability for safety protocols and performance standards

Project Management & Coordination

Plan and execute complex multi-phase office moves and space reconfigurations

Develop project timelines resource allocation and logistics coordination

Interface directly with client stakeholders on project requirements and updates

Coordinate with external vendors contractors and other trades

Manage project documentation progress reports and client communications

Conduct pre-move planning sessions and post-move evaluations

Move Support & Space Management

Execute complex office moves relocations and space reconfigurations

Ensuremovecrews aresupported and engaged to with a plan for delivery every day

Oversee furniture placement and workspace setup/teardown operations

Lead department relocations and floor plan changes

Manage move logistics including scheduling equipment and coordination with other trades

Maintain customer satisfaction rating on supervised projects

Self-perform complex moves and installations when needed

Event Setup & Support

Supervise setup of meeting rooms conference spaces and event venues

Coordinate seating tables and staging for large corporate events

Provide after-hours supervision for special events as needed

Ensure proper setup and breakdown procedures are followed

Furniture Services & Quality Control

Oversee receiving inspection and delivery of furniture throughout the facility

Supervise assembly and installation of office furniture workstations and modular systems (Herman Miller Steelcase Haworth etc.)

Perform complex furniture repairs adjustments and reconfigurations

Maintain furniture inventory and condition reports

Ensure quality standards are met on all furniture installations

Facilities Maintenance & Handyman Services

Coordinate and oversee completion of maintenance work orders

Assign routine facility upkeep tasks to appropriate technicians

Self-perform maintenance tasks requiring advanced skills

Supervise coordination with external contractors for specialized work

Lead participation in building emergency response procedures

Technology & Documentation

Oversee utilization ofWork Ordersystemsuch as Corrigofor work order tracking

Review and approve work order completion with detailed documentation and photos

Manage mobile applications for real-time communication and scheduling

Maintain accurate records of team productivity completed tasks and time allocation

Generate reports on team performance and project status

Required Qualifications

Experience:3 years in facilities management move coordination furniture installation or related field with 2 years in supervisory or lead capacity

Leadership Skills:Proven ability to supervise train and coordinate work activities of technical staff

Technical Expertise:Advanced experience with furniture assembly installation and complex facilities maintenance

Project Management:Experience managing multiple concurrent projects and coordinating resources

Physical Requirements:Ability to lift 50 lbs. stand for extended periods and perform manual labor in various environments

Communication:Excellent verbal and written communication skills with ability to interface with senior client stakeholders

Independence:Ability to make independent decisions and solve complex problems with minimal supervision

Technology:Proficiency with CAFM systems project management software smartphones tablets and computer applications

Preferred Qualifications

Experience working in corporate office environments or Class A commercial buildings

Advanced knowledge of major office furniture systems (Herman Miller Steelcase Knoll Haworth)

Experience with vendor management and contract coordination

Safety certificationsand/or working knowledge of furniture install safety

Knowledge of electrical plumbing and HVAC systems

Previous experience with integrated facilities management services

Project management certification (PMP CAPM) preferred

Bachelors degree in Facilities Management Construction Management or related field preferred

Working Conditions

Location:100% on-site presence requiredin North Charleston SC.

Schedule:Standard business hours with occasional evening/weekend work for events emergencies and major projects

Environment:Physical work environment requiring standing lifting and manual labor in various areas including offices basements mechanical rooms and outdoor areas

Travel:Occasional travel to other client sites for special projects or training (less than 10%)

Safety:Responsibility for enforcing allclientand JLL safety protocols and procedures