Backend Engineer User Success

Uttar Pradesh - India

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title

Backend User Success Engineer

Job Summary

We are looking for a Backend User Success Engineer to support the User Success team in diagnosing

and resolving complex technical issues in ICT and clientserver model deployments. This role acts as

a technical extension of the User Success Associate focusing on backend systems databases

servers and infrastructure-level root cause analysis.

The role goes beyond basic troubleshooting and focuses on identifying underlying system network

database or deployment issues that impact end-user experience. The ideal candidate is comfortable

working with Linux and Windows servers understands clientserver architectures and can support

database backup restore and recovery operations.

Key Responsibilities

1. User Success Technical Enablement

Act as a technical support layer for User Success Associates for backend and infrastructure-related

issues.

Assist in diagnosing complex user issues that cannot be resolved at the application or UI level.

Help translate user-reported problems into technical root causes.

Ensure backend issues are resolved in a way that improves long-term user experience.

2. Root Cause Analysis (ICT & ClientServer Deployments)

Analyze issues in ICT and clientserver model deployments including server network and database

layers.

Identify root causes behind recurring or high-impact user issues.

Support troubleshooting across application OS database and network layers.

Provide clear explanations and remediation steps to User Success and engineering teams.

3. System & OS-Level Support

Troubleshoot Linux (Ubuntu) and Windows server issues impacting application performance or

availability.

Install configure and recover systems when required.

Monitor system resources (CPU memory disk) and identify bottlenecks.

Support basic automation using shell scripts where applicable.

4. Database Backup Restore & Recovery

Perform database backup and restore operations in both Linux and Windows environments.

Assist in database recovery during system failures or data issues.

Verify backup integrity and ensure data consistency.

Document standard operating procedures for backup and restore processes.

5. Deployment Containers & Environment Support

Support application deployments in on-premise or client-server environments.

Troubleshoot environment configuration and dependency-related issues.

Work with containerized applications; knowledge of Docker is a strong plus.

Assist in improving deployment reliability and repeatability.

6. Escalation & Cross-Team Collaboration

Work closely with User Success Associates to resolve escalated technical issues.

Collaborate with backend DevOps and engineering teams for deeper investigations.

Escalate critical infrastructure or data-related issues with proper context and logs.

Track issues to closure and ensure learnings are shared.

7. Documentation & Knowledge Sharing

Document common backend and deployment-related issues and solutions.

Create troubleshooting guides to help User Success Associates handle issues faster.

Contribute to internal knowledge bases and runbooks.

Support onboarding and technical enablement of User Success team members.

Required Skills

Strong understanding of clientserver architecture and ICT deployments

Hands-on experience with Linux (Ubuntu) and Windows environments

Mandatory knowledge of database backup and restore processes

Ability to troubleshoot backend system and database-level issues

Basic knowledge of networking (IP ports connectivity firewall concepts)

Familiarity with shell scripting

Strong analytical and root-cause problem-solving mindset

Clear communication skills to explain technical issues in simple terms

Ability to work collaboratively with User Success and engineering teams

Preferred Skills

Experience with Docker or containerized deployments

Basic knowledge of Python

Exposure to on-premise school or institutional deployments

Experience supporting field or remote technical teams

Preferred Background

13 years of experience in backend support system support DevOps support or technical support

roles

Experience working in clientserver or on-premise environments

BCA BSc IT Diploma or similar technical background preferred

What Success Looks Like in This Role

User Success Associates can quickly identify and resolve issues with backend support

Faster and more accurate root cause identification for user-reported problems

Reduced recurring issues in ICT and clientserver deployments

Reliable database backups and successful recovery when needed

Clear documentation that improves frontline support effectiveness

Strong collaboration between User Success backend and engineering teams

Required Experience:

Job TitleBackend User Success EngineerJob SummaryWe are looking for a Backend User Success Engineer to support the User Success team in diagnosingand resolving complex technical issues in ICT and clientserver model deployments. This role acts asa technical extension of the User Success Associate foc...