HRBP Operations

About Addi

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

About the Role

This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Whats the mission youll drive

Partner with Operations leaders to ensure the organization can execute reliably at scale. They will help build a disciplined engaged and productive operation by strengthening workforce planning frontline leadership capability and fair consistent people practices in a fast-paced fintech environment.

What you will do

• Partner with Operations leaders to build workforce plans and org structures that meet volume productivity and service-level needs. Staffing models role mixes and capacity assumptions are clearly defined and reviewed regularly resulting in fewer staffing gaps reduced firefighting and improved predictability in meeting SLAs.

• Clear role definitions ways of working and performance expectations are in place across Operations teams. A consistent performance and discipline framework is applied by frontline leaders leading to fewer role-related escalations faster performance corrections and improved accountability at the team level.

• Employee relations issues are handled consistently fairly and in line with policy and local labor requirements. Case resolution times improve repeat issues decrease and leaders feel supported in addressing issues earlyreducing operational disruption and legal or reputational risk.

• Frontline leaders demonstrate improved people management skills including feedback performance management and engagement. Measurable improvements are seen in key indicators such as attrition absenteeism engagement or team productivity within supported areas.

• People policies and programs are translated into clear practical guidance for Operations leaders and teams. Policies are consistently understood and applied with fewer exceptions misunderstandings or escalations caused by misalignment between policy and operational reality.

What were looking for

Proven experience in operational and high-volume environments

• Hands-on experience supporting Operations Call Center or frontline teams with volume SLA and productivity pressures.

• Strong understanding of workforce dynamics such as shift models capacity planning and efficiency metrics.

• Ability to align people practices with operational execution needs.

Demonstrates a pragmatic hands-on HRBP approach

• Comfortable being close to the business and engaging directly with leaders and frontline managers.

• Focuses on practical solutions over theoretical or overly complex frameworks.

• Acts quickly and decisively while maintaining sound judgment.

Track record of balancing empathy with performance standards

• Supports leaders in holding clear performance expectations while maintaining fairness and respect.

• Coaches managers through difficult conversations corrective actions and terminations when needed.

• Maintains trust with employees without compromising operational standards.

Possesses solid expertise in employee relations and compliance

• Strong knowledge of labor regulations internal policies and ER best practices.

• Experience managing ER cases in fast-paced high-pressure environments.

• Able to assess risk and guide leaders through compliant defensible decisions.

Demonstrates resilience and comfort with fast decision-making

• Thrives in environments with urgency competing priorities and frequent change.

• Remains calm and effective under pressure or during operational incidents.

• Adapts quickly while maintaining consistency and fairness.

Why join us

• Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner

• Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.

• Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.

• Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min)

  A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.

• Step 2: Initial Interview (45 min)

  A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.

• Step 3: 2 Deep Dive interviews (45 min)

  Youll meet future colleagues and cross-functional team members to get a feel for how we work together. Were looking for strong contributors and cultural fits so bring your questions too!

• Step 4: Business Case (3-5 Days)

  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 6: Co-Founder Interview (30 min)

  If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure mutual excitement. From there well move quickly to an offer and discuss next steps.

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.