Vice President of Community Operations

Capital Consultants Management Corporation

Job Location:

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Vice President of Community Management

Reports TO: Senior Vice President
Department: Community Management
Status: Full Time Salary Exempt

Position Overview
The Vice President of Community Management will play a pivotal leadership role within our association management company overseeing the development execution and optimization of community engagement strategies for a diverse portfolio of associations. This individual will be responsible for fostering strong relationships with association members managing community outreach and communications and driving member satisfaction and retention. The Vice President of Community Management will work closely with senior leadership and clients to align community engagement efforts with organizational goals ensuring the success and growth of each client community.

Key Responsibilities

Community Engagement & Strategy Development
Develop and execute comprehensive community management strategies that enhance member engagement increase participation and promote a strong sense of belonging within client associations.
Establish community-specific goals and KPIs (Key Performance Indicators) to track engagement success member retention and overall satisfaction.
Lead initiatives to foster open communication collaboration and transparency among association members.
Create and implement programs to attract new members and retain existing ones ensuring long-term sustainability and growth for each community.

Client Relationship Management

Serve as the primary point of contact for key clients ensuring the alignment of community management strategies with client goals objectives and budgets.
Work with client leadership to assess community needs and provide strategic recommendations that enhance community value and support their associations mission.
Manage expectations and proactively address any concerns related to community management services ensuring high levels of client satisfaction.
Manage all escalated issues with directors and get involved as necessary. Depending on the issue or level of escalation.
Host lunches with Lifestyle properties quarterly in the San Antonio Market.
Identify hotspot communities and provide extra support to ensure client retention.

Content & Communication Oversight
Oversee the creation and dissemination of community content including newsletters announcements social media posts and digital forums ensuring it is engaging informative and aligned with the associations values and goals.
Ensure that communication channels are consistent timely and responsive to member inquiries and feedback.
Budget Management & Reporting
Develop and manage community engagement budgets ensuring efficient use of resources to achieve optimal results.
Provide regular reports to senior leadership on community engagement metrics program effectiveness and opportunities for growth or improvement.

Staff Management and Development
Oversee Directors and departmental functions ensuring alignment with company standards and vision.
Oversee disciplinary actions for direct reports and tertiary reports. Ensure consistent enforcement standards of job rolls and expectations.
Conduct regular reviews with direct reports and evaluate reviews of tertiary reports.
Work closely with directors to ensure staff is meeting all expectations on goals.
Organize employee events rewards and incentive programs to foster a positive and engaged workforce.

Skills & Competencies
Leadership: Demonstrated ability to lead and motivate a diverse team with a focus on mentorship development and performance management.
Community Engagement: Expertise in building and managing online and offline communities with a strong understanding of engagement metrics and tools.
Client Management: Strong client-