Vice President of Community Operations

Capital Consultants Management Corporation

Job Location:

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Vice President of Community Management (VPCM) is a senior leadership role responsible for directing and advancing all operations within Alamo Management Groups Community Management Division. This position provides strategic oversight and leadership to Directors of Community Management across all markets including outside markets to ensure consistent service excellence compliance and operational efficiency throughout AMGs portfolio.

The VPCM partners closely with executive leadership to define and execute strategic goals that support company growth profitability and client satisfaction. This position plays a key role in shaping AMGs culture guiding leadership development and driving innovation and accountability across all community management operations.

Key Responsibilities

Strategic Leadership & Oversight

Provide executive direction for the Community Management Division ensuring alignment with AMGs mission values and organizational goals.
Lead and oversee Directors of Community Management in San Antonio and outside markets to ensure consistency in service delivery compliance and performance standards.
Develop and implement strategic initiatives that improve operational efficiency client experience and portfolio growth.
Collaborate with the executive team to develop annual business plans budgets and long-term strategic goals.
Drive innovation in systems technology and best practices to enhance division performance and scalability.
Monitor key performance indicators (KPIs) service metrics and profitability across all markets.

People Leadership & Development

Lead and mentor Directors of Community Management and ensure effective management and coaching of their teams.
Foster a culture of accountability transparency and empowerment that supports AMGs mission and core values.
Identify leadership development opportunities succession planning strategies and professional training programs for management staff.
Conduct quarterly leadership performance reviews and annual evaluations for direct reports.

Client & Board Relations

Maintain strong executive-level relationships with high-profile clients and boards of directors across all markets.
Oversee the resolution of complex escalations board concerns or operational challenges.
Ensure consistent communication standards and board advisory practices across all community management teams.
Support business development by attending select board meetings and community events as an AMG representative.

Operational Excellence

Ensure operational consistency across all markets including policy compliance documentation standards and service delivery.
Oversee the performance and workload balance of all portfolios managed by Directors and Community Managers.
Review and approve strategic community budgets annual plans and board recommendations.
Collaborate cross-functionally with Accounting Maintenance HR and Business Development to ensure alignment and efficiency.
Lead initiatives to streamline processes enhance reporting accuracy and ensure compliance with all governing laws and company policies.

Financial & Business Management

Develop and manage the divisions annual operating and capital budgets.
Evaluate division profitability resource allocation and financial performance.
Partner with leadership to identify business expansion opportunities in new or existing markets.
Review and approve high-value contracts proposals and renewal terms.

Compliance & Risk Management

Ensure adherence to all HOA/COA governing documents Texas Property Code and other applicable state and federal laws.
Oversee internal audits and compliance reviews to maintain operational integrity.
Lead proactive risk management initiatives to protect AMGs clients staff and reputation.
Uphold company policies ethics and confidentiality standards across all levels of leadership.

Qualifications

Required:

Minimum of 5 years of progressively responsible experience in HOA or property management with at least 3 years in a senior leadership role overseeing multiple markets or large-scale teams.
In-depth knowledge of:
Texas Property Code (Ch.)
Nonprofit Organization Code
Texas Uniform Condominium Act (TUCA)
Roberts Rules of Order
Board governance and HOA/COA best practices
Proven ability to lead motivate and develop multi-market leadership teams.
Exceptional communication presentation and organizational skills.
Strong financial and operational management acumen.
Proficiency in management software and Microsoft Office Suite.

Preferred:

CMCA AMS or PCAM designation.
Bachelors degree in business administration Real Estate or related field (Masters preferred).
Experience overseeing both single-family and condominium associations.
Background in leadership training process optimization or market expansion.
Performance Metrics
Client satisfaction and retention across all markets.
Achievement of financial and operational goals.
Leadership engagement growth and retention.
Compliance audit outcomes.
Implementation of strategic initiatives and process improvements.

Work Environment

This position operates in a professional office environment with regular travel to AMGs outside markets and client communities. Evening and weekend work may occasionally be required to attend meetings and company events.

WHAT WE OFFER:

Comprehensive benefits package including medical dental and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation holidays medical and volunteering
Paid parental leave
Training and educational assistance
Support programs including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability life insurance and pet insurance
Most importantly a caring team who is dedicated to your success!

Required Experience:

Exec

Position SummaryThe Vice President of Community Management (VPCM) is a senior leadership role responsible for directing and advancing all operations within Alamo Management Groups Community Management Division. This position provides strategic oversight and leadership to Directors of Community Manag...