Execution and Enablement Manager

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Why should you join dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen in a flexible remote-first dynamic culture with travel health and learning benefits among others. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.

Whats the opportunity

Lead operational excellence across dLocals Payins network by building and managing long-term value-driven relationships with processors acquirers APM providers card schemes and issuers.
Be the primary operational partner manager for key partners owning partner health performance improvements and commercial outcomes.
Work cross-functionally (Customer Success Commercial AMs Product Compliance Global Payins) to reduce costs increase approvals and reliability and deliver best-in-class merchant go-lives.
Drive measurable impact: improve approval rates reduce latency and costs lower incident escalation and accelerate merchant time-to-revenue.
Lead the end-to-end process of identifying evaluating negotiating and implementing new payment methods as well as optimizing existing solutions to ensure continuous operational excellence and seamless integration across the business.

What will I be doing

Partner & processor management
Own day-to-day operational relationship for assigned partners: onboarding credential/contract changes operational migrations and go-live readiness.
Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
Coordinate with Business Assurance and relay processor feedback; support market-specific needs and practices to improve continuity.
Enablement & commercial responsibilities
Negotiate pricing SLAs and special commercial terms; enable partner features and new payment flows.
Manage the fines process: track upload evidence and ensure card-scheme mandates are implemented.
Merchant-facing operational support
Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
Performance optimization & market intelligence
Analyze rejection reasons partner performance and routing to implement initiatives that increase approvals and reduce costs.
Identify and help integrate new operational capabilities (new tenders features) and benchmark partner performance against market standards.
Governance reporting & continuous improvement
Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
Report progress risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

What skills do I need

6 years in payments/fintech operations partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
Proven ability to negotiate pricing SLAs and commercial agreements with partners.
Strong understanding of payment flows and operations (APIs webhooks credentials routing settlement reconciliation); comfortable working with Product and Engineering.
Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
Working knowledge of scheme mandates fines processes and operational compliance (AML/KYC considerations).
Excellent communication and ability to influence across functions and with external partners.
Experience leading cross-functional programs merchant go-lives and driving actions under tight timelines.
Bias for action ownership strong organisation and ability to operate across time zones and manage multiple initiatives.
Bachelors degree in Business Computer Science Engineering Economics or related field; fluency in English (additional languages a plus)

What do we offer

Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English Spanish or Portuguese classes.

- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!

What happens after you apply

Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also you can check out ourwebpage Linkedin Instagram and Youtubefor more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Why should you join dLocaldLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we opera...

Why should you join dLocal

Whats the opportunity

Lead operational excellence across dLocals Payins network by building and managing long-term value-driven relationships with processors acquirers APM providers card schemes and issuers.
Be the primary operational partner manager for key partners owning partner health performance improvements and commercial outcomes.
Work cross-functionally (Customer Success Commercial AMs Product Compliance Global Payins) to reduce costs increase approvals and reliability and deliver best-in-class merchant go-lives.
Drive measurable impact: improve approval rates reduce latency and costs lower incident escalation and accelerate merchant time-to-revenue.
Lead the end-to-end process of identifying evaluating negotiating and implementing new payment methods as well as optimizing existing solutions to ensure continuous operational excellence and seamless integration across the business.

What will I be doing

Partner & processor management
Own day-to-day operational relationship for assigned partners: onboarding credential/contract changes operational migrations and go-live readiness.
Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
Coordinate with Business Assurance and relay processor feedback; support market-specific needs and practices to improve continuity.
Enablement & commercial responsibilities
Negotiate pricing SLAs and special commercial terms; enable partner features and new payment flows.
Manage the fines process: track upload evidence and ensure card-scheme mandates are implemented.
Merchant-facing operational support
Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
Performance optimization & market intelligence
Analyze rejection reasons partner performance and routing to implement initiatives that increase approvals and reduce costs.
Identify and help integrate new operational capabilities (new tenders features) and benchmark partner performance against market standards.
Governance reporting & continuous improvement
Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
Report progress risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

What skills do I need

6 years in payments/fintech operations partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
Proven ability to negotiate pricing SLAs and commercial agreements with partners.
Strong understanding of payment flows and operations (APIs webhooks credentials routing settlement reconciliation); comfortable working with Product and Engineering.
Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
Working knowledge of scheme mandates fines processes and operational compliance (AML/KYC considerations).
Excellent communication and ability to influence across functions and with external partners.
Experience leading cross-functional programs merchant go-lives and driving actions under tight timelines.
Bias for action ownership strong organisation and ability to operate across time zones and manage multiple initiatives.
Bachelors degree in Business Computer Science Engineering Economics or related field; fluency in English (additional languages a plus)