RN Nurse Manager Outpatient Clinics

The Nurse Manager- Outpatient Clinics plans develops and implements all aspects of the Outpatient Clinics Outpatient Clinic Center for Wound Management (Wound Care and Hyperbaric) Pain Clinic Specialty Clinic Infusion Center and Telehealth. Acts as a liaison between these areas hospital departments patients physicians offices MHS Affiliates vendors and other facilities. Monitors the components of these areas to ensure that the goals and objectives of the program are consistent with the overall strategic plan of PAH and MHS.

Assists in the development and evaluation of the nursing personnel. Services as clinical resource person to the designated unit. Provides direction to the nursing staff in utilizing the nursing process and assuring continuity of care for patients of all age groups.

Responsible for coordination of outreach activities that support these areas. Embodies the Memorial Health System Performance Excellence Standards of Safety Quality Integrity and Stewardship that support our mission vision and values.

Education:

• BSN required
• Masters degree preferred.

Licensure/Certification/Registry:

• Licensed and currently registered as a professional nurse in the State of Illinois
• Certified in CPR or completes certification during Nursing Team Onboarding

Experience:

• Three years of current clinical experience
• Prefer experience in Outpatient clinical specialty

Other Knowledge/Skills/Abilities:

• Demonstrates leadership skill and ability
• Ability to stand and walk for long periods of time bend and kneel reach above head lift push or pull up to 50 lbs.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety Quality Integrity and Stewardship that support our mission vision and values:

• SAFETY: Prevent Harm - I will put safety first in everything I do. I will speak up without fear on matters of patient and colleague safety. I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes - I will continually advance my knowledge and skills. I will seek out continuous improvement opportunities. I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion - I will respect others and show compassion. I will behave honesty and ethically. I will be accountable for my attitude actions and health.

• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability. I will work together to coordinate care and services across the health system. I will promote healthier communities.

1. Program Management

• Responsible for developing monitoring and operationalizing the capital and expense budgets for the related areas
• Identifies areas for growth and additional services
• Assists with the development of proformas to grow and add services
• Coordinates contract terms with physicians renting space and/or personnel in the Specialty Clinic
• Develops and monitors metrics for quality and through put
• Writes and updates policies protocols and procedures for these areas

1. Management of Patient Care

• Collaborates with medical staff to coordinate management of patients
• Evaluates patient care daily with the use of rounding huddles review of medical record and patient care conferences
• Manages all clinical nursing activities
• Ensures physician and nursing documentation is complete to support coding and billing
• Clinical Resource for the nursing and ancillary staff specific to the specialty
• Resource for current technology available on the unit and for policy and procedure interpretation
• Communicates to all ages groups using age appropriate communication skills
• Demonstrates skill in performing care appropriate for the patients age group
• Demonstrates knowledge in tools and tactics to manage staff in provide a great patient experience for patients families and visitors
• Collaborates with other members of the health care team to coordinate patient care and transition to the next level of care
• Serves as an advocate for the patient and family

1. Management of Patient Care Unit

• Participates in annual planning of Nursing Department Strategic Plan
• Annually develop unit goals that are aligned with the department strategic plan
• Participates with the nursing department to meet the standards of regulatory agencies (IDPH JC etc.)
• Complies with the National Patient Safety Goal measures unit outcomes
• Participates in the implementation of the Magnet Recognition Program goals and guiding principles at the institutional nursing department and unit level
• Develops Performance Improvement program at the unit level that include monitoring studies implementation of action plans for improvement and evaluation of outcomes
• Demonstrates leadership in initiatives to support great patient experience patient safety and desired clinical outcomes
• Follows designated policies and procedures to manage emergency situations or drills
• Supports the mission vision and values of the hospital and health system

1. Management of Nursing Personnel

• Demonstrates positive support for the nursing department and leadership and strategic direction of the hospital and health system
• Plans the daily staffing for the specific units
• Utilizes volume metrics to make staffing decisions
• Completes personnel evaluations within target date. Assists staff to set annual goals to meet personal and unit goals
• Manage employee satisfaction to meet the top quartile and engage staff in making unit a great place to work
• Initiates employee counseling and disciplinary actions as appropriate
• Assists with orientation of new employees with Educational Services and appointed preceptors
• Monitors new employees progress and provides documentation of the process
• Functions as an advocate for the nursing staff
• Supports an environment of learning thru providing clinical experiences for nursing students

1. Personal and Professional Responsibilities

• Functions as a resource in area of specialty for other nursing units and departments
• Attends monthly department manager meetings monthly nursing department leadership council meetings and other meetings as required
• Participates in committee work as requested (interdepartmental nursing department unit level professional and community
• Initiates personal professional goals to expand clinical and leadership skills
• Maintains personal portfolio for annual education and attends a minimum of 10 programs annually
• Provides programs internally and in the community as requested
• Role models behaviors to support great patient experience great patient outcomes and great place to work
• Manages time appropriately

1. Performs other related work as required or requested

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

03/2020