Temporary Summer Programs Operations Assistant

Job Description:

Responsibilities Include:

• Attending to the needs of program participants their parents Summer Programs faculty and related staff via phone/email and in person

• Aiding customers by connecting them with the relevant resources to resolve any issues from check-in to acclimating to theirprogram

• Supporting applicant account management across multiple databases (Salesforce Colleague Magnus Health)

• Operating as a liaison with the Office of Student Affairs and Office of Student Life to expedite solutions to any issues that may arise

• Checking students in and assisting them as they begin their programs

• Preparing and distributing time-sensitive program materials

• Providing basic programmatic support to Program Directors including outside of general business hours

• Reviewing and responding to student requests for nights away

• Coordinating logistics with Dining Hall staff including ordering catered meals and communicating student rosters per program

• Roommate Requests: Responsible for processing Summer Programs roommate requests including: student/parent communication verifying eligibility administrative back-end work in StarRez

• Other duties as assigned within the scope of the description
  

Required Qualifications:

• Strong interpersonal customer service skills and experience in dealing with challenging customer interaction situations

• Excellent communication skills

• Creative and flexible problem solving skills

• Strong organizational skills

• High attention to detail

• Computer literacy (specifically Mac OS Microsoft Suite spreadsheet management)

• Ability to work weekends and evenings

• Strong sense of initiative and ability to work as a member of a team

• Entry-level working knowledge of college computer systems or equivalent (Colleague Salesforce Workday education industry CRM systems)

• Experience in music education preferred
  

About Berklees Pre-College Online and Professional Programs Division

Berklees division of Pre-College Online and Professional Programs (POPP) is at the forefront of contemporary music education worldwide serving more than 3.5 million students to date. Currently comprising Berklee Online Berklee Summer Programs and Berklee Press POPP is shaping the key players of tomorrows music industry through innovative study in performance production business theater dance and more. Students emerge from programs with a professional portfolio practical job skills and a strong sense of community. Through internationally acclaimed online courses and degree programs intensive summer programs and workshops textbooks that are the definitive source on their subjects and emerging K-12 offerings POPP brings the best of Berklee to students all over the world no matter their ability background or level of experience.

Pay Rate: $18-23 per hour. Salary dependent on relevant experience and education.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: