Customer Success Manager, Professional Services (ProServe)

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight imagination and a healthy disregard for the impossible.

The Amazon Business Implementation team is dedicated to helping customers leverage Amazon Business solutions to optimize procurement processes enhance financial operations and accelerate digital transformation to achieve their strategic business objectives. The implementation team translates customer needs and business goals into value-driven Amazon Business solutions that deliver measurable results.

Key job responsibilities
Key responsibilities include deep discovery with the customer to develop a holistic solution strategically design implementation plans and timelines to deliver against robust architecture and manage customer relationships and expectations with our largest B2B customers. Implementation resources also work post launch to drive user engagement and adoption post-launch to ensure long-term success. The candidate will work closely with the Sales other ProServe teams Product and Marketing teams. The ideal candidate has experience developing relationships across functions and leadership levels technical and functional acumen and has exceptional communication skills to guide customers through their digital transformation journey with Amazon Business

- Bachelors degree in business administration finance economics computer science data science engineering or other related field
- Knowledge of procurement and source to pay processes and solutions or equivalent experience

- 5 years of procurement experience
- Experience influencing at all levels within an organization particularly at the executive level
- Experience with Agile and project management toolsets like Jira Rally VersionOne or Taiga
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership
- Speak write and read fluently in French
- Experience with developing and implementing change management communication plans

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN ON Toronto - 99900.00 - 166900.00 CAD annually