Clinic Services Representative SpayNeuter Clinic

Howyoullimpactour mission:

The Wisconsin Humane Society (WHS) is hiring aPart-Time Clinic Services Representative. The Clinic Services Representative plays a crucial role in community access to high-quality high-volume Spay/Neuter by delivering exceptional customer service maintaining accurate records and managing communications while fostering a welcoming and efficient environment for clients and their pets. TheClinic Services Representative reports tothe Clinic Manager at the Spay/Neuter Clinic location. If yourelooking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team apply today!

Key accountabilities:

• Provide excellent customer service during animal check-in and check-out procedures scheduling and responses to client inquiries
• Answer clinic phone calls and emails return messages and forward messages to appropriate staff in a timely manner
• Ensure complete and accurate animal medical records are entered in daily data entry and prepare paperwork to go home with patients
• Maintain billing records for all clients and operate Point of Sale (POS) system
• Partner with WHS volunteers daily to support clinic work
• Model a welcoming supportive and non-judgmental approach with all clients co-workers and volunteers
• Assist with post-surgery patient observation promptly respond to any concerns by alerting appropriate staff
• All other duties as assigned

Qualifications:

• 2 years of experience in a veterinary clinic veterinary hospital and/or animal shelter or control facility preferred
• Experience or ability to quickly learn to use phone and data systems in a high-volume environment including Microsoft Office and Clinic HQ scheduling software
• Available weekdays from 7:30 am-5:30 pm; occasional availability for a Saturday shift to support our community vaccine clinics preferred
• Ability to work effectively as a team and independently with minimal supervision
• Excellent organizational skills and strong attention to detail
• Ability to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian
• Ability to follow WHSs safe animal handling protocols and a commitment to fear free handling
• Demonstrated alignment with ourmissionpeople-centered philosophy andorganizational values of compassion respect and kindness;innovation;professionalism;equity;and positive approach
• Abilityto navigate emotional aspects of animalwelfarework
• Able to successfully meet the physical demands of the job which include stooping kneeling crouching crawling standing walking pulling lifting grasping and repetitive be ableto routinelylift and carryup to50pounds.

Hiring range:$15.27-19.09

Benefits for all staff include:

• 403(b) retirement plan

• Mental health and counseling support:all employees and members of their household have access to ourEmployee Assistance Program (EAP)with six free counseling sessions per year

• Limited low-cost wellness and veterinary care services for staff members animals

• Discounts on adoption fees training classes youth programsretailand events

• Support for student loans:WHS is aPublic Service Loan Forgiveness (PSLF)qualified employer.

Come seewhy over 280 staff call WHS home!Youllbehappyyou did!

About us:

TheWisconsin Humane Society(WHS) is the oldest and largest shelter in was founded in 1879 and operates shelters in Milwaukee Ozaukee Racine Door Brown and Kenosha Counties as well as a Spay/Neuter Clinic in West Allisand a wildlife rehabilitation center in organization offers adoption services youth programs low-cost veterinary resources retail stores volunteer programs dog training classes and much more. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.

The Wisconsin Humane Society is an equal opportunity employer.

Applicationinstructions:

Click onApply Nowto beginyour online employment will reach out to you via the e-mail you provided or by phoneonce we have anupdateon your application.