Manager Pension Services

Are you ready for the next challenge in your career Do you see yourself as someone who is not only an operations leader but one who challenges your team to provide the highest levels of customer service (internally and externally) Do you understand how the balance of high quality timely and efficient work adds to client satisfaction

Northwest Administrators Inc. administers pension benefits for multiple pension plans and thousands of participants. We support plan participants transitioning from work to retirement and navigating life changes that affect their pension benefits.

Whatyoullbe doing...

In this leadership role you will oversee day-to-day pension operations drive team performance and ensure service excellence for participants and clients. The ideal candidate brings strong people leadership operational rigor and a continuous improvement mindset with accountability for departmental goals and key performance indicators (KPIs). You will

• Lead and develop managers and staff to deliver high-quality pension services.
• Set performance expectations manage evaluations and support succession planning.
• Ensure operational goals KPIs and service-level targets are consistently met.
• Improve processes and build cross-functional capacity to manage workload changes.
• Oversee specialized pension operations systems and automation tools.
• Partner across departments and with external stakeholders on reporting and service delivery.
• Ensure compliance with policies regulations and security standards.

Who youare...

• Leader:Demonstratedability to effectively teach coach and direct others
• Educated:Bachelors degree preferred or significant relevant work experience
• Operational Expertise.Experience in defining and analyzing operational workflows
• Communicator:Excellent interpersonal and communication skills
• Technically Savvy:Proficient in Microsoft Office (Word Excel PowerPoint Outlook)
• Experienced:5-7 years experience in operational leadership role

Whowe are...

Northwest Administrators Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employerpension plans in the country along withnumerouslarge health and welfare plans. As part of our team you willbenefitfrom many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us atNorthwest Administrators Inc. Careers ()

If hired you can expect...

• Starting salary range of$8440 - $11420per month. Pay is dependent on experience skills and qualifications.
• Excellent Medical Dental (w/Ortho) Vision Rx benefits disabilitylife insurance
• Optional benefits include health flex spending & dependent careassistanceplans pet insurance
• Paid Vacation(10 days) Sick Leave (10 days)and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion national origin sex sexual orientation gender identity or expression age physical or mental disability marital status amnesty veteran status citizenship family medical history or genetic information or any other characteristic protected by local state or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.

Northwest Administrators Inc. Privacy Policy ()