Service Verification Manager

Gainesville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

The Service Verification Manager (SVM) is responsible for ensuring the timely completion of services and providing necessary reports and deliverables as required under the Service Agreement. The SVM will verify service delivery in real-time and through post-service reports using tools such as Vison 3rd Eye and Drive Cam. The SVM will coordinate with Dispatch and Supervisors to issue recovery assignments and inform the Field Operations Manager (FOM) of any deficiencies. The SVM ensures that all daily scheduled services are completed and recovery of non-compliant services is carried out within strict contractual timeframes.

Job Description

Key Responsibilities:

Verify service delivery in real-time and through post-service reports.

Utilize tools such as Vison 3rd Eye and Drive Cam for service verification.

Coordinate with Dispatch and Supervisors to issue recovery assignments.

Inform the Field Operations Manager (FOM) of any service deficiencies.

Confirm deficiencies are corrected and document.

Ensure all daily scheduled services are completed for the County Operation.

Manage and oversee service verification platforms.

Communicate effectively with contract administrators.

Utilize GFLs routing software to establish and monitor routes maximizing routing efficiencies.

Routing and Logistics Responsibilities:

o Develop and implement efficient routing plans to optimize service delivery.

o Monitor and adjust routes to ensure timely completion of services.

o Coordinate logistics to support service operations and recovery assignments.

o Analyze routing data to identify areas for improvement and implement solutions.

o Collaborate with local operational teams to ensure seamless logistics and routing processes.

Qualifications:

Strong technical aptitude and operational background.

Ability to manage large amounts of data.

Effective communication skills with contract administrators.

Experience with service verification systems and tools (Vison 3rd Eye Drive Cam).

Proficiency in using GFLs or similar routing software.

Ability to work collaboratively with local operational teams and supervisors.

Routing and Logistics Qualifications:

o Experience in developing and managing routing plans.

o Strong understanding of logistics and routing.

o Ability to analyze routing data and implement improvements.

o Proficiency in logistics software and tools.

o Strong problem-solving and analytical skills.

Preferred Skills:

Waste Industry Experience

Experience in a similar role within the service industry.

Database Management

Strong problem-solving and analytical skills.

Ability to work under pressure and meet tight deadlines.

Leadership and team management experience.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Required Experience:

Manager