Workforce Analyst

What youll do...

• Partner with core business functions including Dealer Services Ford Pro FinSimple Commercial Operations Collections Recovery Bankruptcy (BK) Dealer Credit ASVL Customer Services CATS and Sales to understand workload drivers service expectations and operational priorities
• Support global workforce planning and analytics across Ford Credit Europe Romania India (FCGBC) Mexico Canada and Panama accounting for regional demand patterns time zones and operational models
• Develop and maintain workforce forecasts and capacity plans based on demand volumes historical trends seasonality and business initiatives across supported regions and functions
• Translate demand forecasts into staffing requirements including headcount position management schedule coverage and capacity allocation across global teams
• Utilize Desktop Process Analytics (DPA) and related tools to analyze employee activity productivity idle time non-productive time and system usage across regions and delivery centers
• Identify productivity trends operational bottlenecks and capacity optimization opportunities while ensuring responsible compliant and ethical use of monitoring data
• Monitor real-time and near-term staffing and productivity performance; proactively identify risks and recommend corrective actions to protect service levels and financial targets
• Maintain accurate headcount position and labor budget tracking aligned with approved plans across multiple geographies
• Build and maintain workforce productivity and financial models to support operational planning scenario analysis and executive decision-making
• Produce standardized and ad-hoc reports dashboards and executive summaries providing global visibility into capacity utilization productivity and cost drivers
• Collaborate with Finance HR Operations and Technology partners to align workforce strategy with business goals and regional requirements
• Support internal controls audit readiness and documentation related to workforce and productivity analytics across global operations
• Drive continuous improvement through automation data integration and enhancement of analytical tools and dashboards
• Clearly communicate assumptions insights risks and recommendations to leadership and cross-functional stakeholders across regions

Youll have...

• High School Diploma or equivalent
• Experience in an analytical operations business intelligence or data-focused role
• Strong analytical skills with the ability to interpret data identify trends and translate findings into actionable business insights
• Demonstrated technical aptitude and comfort working with large datasets reports dashboards and analytical models
• Experience in supporting or working closely with core business operations such as Dealer Services Credit Collections Recovery Customer Services Sales or related operational functions
• Working knowledge of workforce productivity or operational performance metrics with the ability to learn and apply workforce management concepts
• Experience analyzing productivity utilization or process data including exposure to Desktop Process Analytics (DPA) or similar activity monitoring and digital analytics tools
• Proficiency with Microsoft Excel and other data analysis or reporting tools
• Strong organizational skills with the ability to manage multiple priorities meet deadlines and work effectively with minimal supervision
• Strong communication and relationship-building skills working closely with internal departments vendors IT L&D and fellow team members to ensure all changes and updates are consistently shared
• Proven ability to handle sensitive workforce productivity and financial data with discretion integrity and professionalism

Even better you may have...

• Bachelors Degree in Business Administration Finance Analytics Data Science Information Systems or a related field or equivalent experience
• Experience in workforce management capacity planning forecasting or business intelligence roles
• Experience supporting global operations or delivery centers (e.g. Europe India Canada Latin America)
• Proficiency with SQL Python or other data querying automation or scripting tools
• Experience building dashboards and reports using business intelligence tools such as Power BI or Tableau
• Familiarity with integrating data from workforce management platforms DPA tools HR systems financial systems and operational applications
• Strong understanding of operational metrics productivity measurement and workforce optimization in enterprise environments
• Experience working with a variety of stakeholders and competing priorities

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 6-8 and ranges from $.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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