Workforce Management Global Intraday Manager

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

What youll be doing:

As the Workforce Management Global Intraday Manager youll support the Global Intraday Lead in executing a unified real-time workforce management approach across 30 countries. Acting as their operational right hand youll drive day-to-day intraday execution global alignment and continuous improvement to ensure consistent service excellence.

Day-to-day in this role youll:

• Monitor and manage real-time intraday performance across 30 countries to consistently achieve service levels
• Identify performance deviations and partner with regional teams to implement recovery actions
• Execute global intraday playbooks including alerts queue prioritisation and standardised processes
• Drive efficiency initiatives such as queue or team merges and support experiments through to stable implementation with Planning and Scheduling teams
• Coordinate and deliver training for shift leads and intraday coordinators on tools processes and playbooks
• Support incident management during outages or service disruptions providing real-time operational guidance during escalations

Our humble expectations:

• Proven experience in workforce management with a strong focus on intraday and real-time operations
• Hands-on expertise managing service levels occupancy adherence and shrinkage in a fast-paced environment
• Strong proficiency with WFM tools real-time monitoring systems and performance dashboards
• Excellent collaboration and communication skills with experience working across regions and stakeholders
• Demonstrated ability to train mentor and drive adoption of new processes and ways of working
• A continuous improvement mindset with strong problem-solving skills and adaptability

Next steps:

If this role sounds like a great match for you wed love to get to know you better. Apply now were looking forward to receiving your application and starting the conversation!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.