Client Support Coordinator

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Client Support Coordinator Enterprise Solutions (ATG) JLL

What this job involves: As a Client Support Coordinator for the Enterprise Solutions team with ATG at JLL you will support Healthcare Facility clients daily in a variety of ways to ensure they are successful with all solutions they have setup on the website. Working as part of a team this important role offers a great opportunity to make a significant contribution to JLLs ongoing success in the Healthcare market while reporting to the Director of Client Support & Training. Youll provide first-line support and troubleshooting for enterprise solutions perform data fixes within SQL databases handle user management and act as Project Manager Trainer and Account Manager to ensure timely resolution of issues and positive client experience that reflects JLLs commitment to comprehensive healthcare facility management and client success.

What your day-to-day will look like:

Technical Support and Data Management:

Provide first-line support and troubleshooting for enterprise solutions including comprehensive analysis of data

Perform data fixes within SQL databases as needed while ensuring data integrity and stability

Handle user management including new and renewal access requests while establishing proper access within specific solutions

Troubleshoot technical issues and provide solutions to maintain continuous system functionality for healthcare clients

Monitor system performance and identify opportunities for optimization and improvement

Project Management and Implementation:

Act as Project Manager to implement enterprise solutions by collaborating with clients to identify specific needs configuration data and timeline

Coordinate project deliverables and timelines to ensure successful solution implementation within healthcare environments

Manage stakeholder communication and expectations throughout project lifecycle for optimal client satisfaction

Collaborate with internal teams to ensure seamless solution deployment and client onboarding

Training and Client Education:

Act as Trainer to provide training upon completion of projects as well as on-demand for existing clients

Develop and deliver comprehensive training materials and sessions for healthcare facility staff

Utilize active listening to identify opportunities to expand client use of solutions and develop interest in solutions not yet implemented

Create documentation and support materials to enhance client understanding and system utilization

Account Management and Client Relations:

Act as Account Manager while proactively reaching out quarterly to assigned clients to touch base and help address/escalate issues

Follow through to resolution on all client concerns while maintaining strong client relationships

Share client feedback about solutions in effort to improve client experience and enhance solutions

Identify upselling and cross-selling opportunities to expand client engagement with available solutions

Communication and Coordination:

Communicate effectively within team and with other teams to ensure timely resolution of issues and positive client experience

Coordinate with healthcare facility stakeholders to understand specific operational needs and requirements

Facilitate communication between technical teams and clients for effective issue resolution

Maintain detailed documentation of client interactions and solution performance

Continuous Improvement and Analysis:

Analyze client usage patterns and feedback to identify opportunities for solution enhancement

Contribute to product development initiatives based on healthcare market needs and client requirements

Monitor industry trends and best practices in healthcare facility management technology

Support continuous improvement initiatives for client support processes and procedures

Required Qualifications:

Professional Skills and Attributes: Ability to take initiative and act independently with minimal supervision

Desire to work in fast-paced environment with changing priorities and multiple deadlines

Strong analytical organizational and coordination skills for effective project and client management

Detail-oriented with strong verbal and written communication skills for professional client interaction

Strong presentation skills for training delivery and stakeholder communication

Communication and Language: Business standard English (written and spoken) required for professional healthcare industry communication

Excellent interpersonal skills for building and maintaining client relationships

Active listening skills for identifying client needs and solution opportunities

Professional communication style appropriate for healthcare facility environments

Technical Competencies: Good experience with MS Office suite especially Outlook Excel and PowerPoint for comprehensive business support

Experience with SQL preferred for database management and data analysis

Ability to learn and utilize various enterprise software solutions and platforms

Understanding of data integrity principles and database management practices

Adaptability and Work Style: Agile work style with ability to change as business requirements evolve in dynamic healthcare market

Flexibility to handle multiple client accounts and varying project requirements

Adaptability to work with diverse healthcare facility types and organizational structures

Problem-solving mindset for addressing complex client support challenges

Travel Requirements: Ability to travel occasionally to client sites including out-of-town travel for on-site support and training

Flexibility to accommodate client scheduling needs for site visits and training sessions

Professional demeanor for representing JLL during client site visits and meetings

Preferred Qualifications:

Experience in healthcare facility management or related industry

Background in enterprise software implementation and support

Understanding of healthcare industry regulations and compliance requirements

Experience with project management methodologies and tools

Previous account management or client success experience

Location: Remote Chicago IL

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

65900..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

Remote Chicago IL

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Required Experience:

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...