Digital Operations Manager
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Job Location:
Stamford, CT - USA
Monthly Salary:
$ 118000 - 133000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Why join us
At Design Within Reach home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime from home to home generation to generation. For us that means exceptionally crafted built-to-last and beautifully designed furnishings.
Our purpose is design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.
Digital Operations Manager
About the Role
The Digital Operations Manager will serve as the central point of oversight for how E-Commerce teams engage with digital platforms and enterprise systems. This role ensures that our business teams are fully empowered to use tools effectively while also acting as a conduit between E-Commerce Product Management and Technology. By combining operational expertise with project management skills the Digital Operations Manager will drive alignment efficiency and continuous improvement across platforms processes and roadmaps.
Key Responsibilities
Platform & Workflow Management
- Own the workflows and oversight of E-Commerce teams use of internal digital platforms (e.g. NetSuite SFCC SFDC).
- Troubleshoot business-as-usual (BAU) issues and coordinate with SMEs to resolve.
- Create clear processes guidelines and documentation for platform use.
- Oversee onboarding and integration of enterprise systems ensuring usability and adoption for retail teams
- Submit and track tickets related to platform bugs; maintain transparent communication on progress considering business priorities and promotional calendars.
- Continuously identify and implement efficiency improvements based on evolving business needs.
Team Leadership & Quality Assurance
- Lead and mentor Digital Operations Analyst & Quality Assurance team focused on operational monitoring of digital platforms site QA and regression testing.
- Develop and maintain a comprehensive daily QA checklist to validate site functionality content accuracy and promotional readiness.
- Establish escalation procedures and performance metrics to ensure swift issue resolution.
- Partner closely with the E-Commerce and Technology teams to prioritize and communicate defects enhancements and testing outcomes.
Project Management & Cross-Functional Alignment
- Act as the primary liaison between E-Commerce and Product Management teams surfacing requirements and prioritization of work as it relates to enterprise systems.
- Partner with Product to ensure enhancements and platform initiatives align with team objectives and customer experience goals.
- Collaborate on sprint planning and ticket prioritization to balance business needs with brand strategy.
Strategic Contribution
- Develop a deep understanding of the digital customer experience and identify opportunities for improvement.
- Ideate enhancements informed by business goals competitor insights and market analysis.
- Provide input into long-term platform strategy to support growth and scalability.
Qualifications
- Bachelors Degree in related field is highly preferred.
- 57 years of experience in digital operations e-commerce or product/project management roles.
- 2 years of people management experience with a track record of building and developing high-performing teams.
- Must have strong understanding of enterprise digital platforms (e.g. SFCC NetSuite SFDC)
- High proficiency in Microsoft Office (Excel PowerPoint Word) and Airtable with strong ability to build dynamic spreadsheets databases and presentations.
- Proven ability to manage projects align cross-functional teams and communicate across technical and business stakeholders.
- Exceptional organizational and problem-solving skills; ability to translate business needs into actionable technical requirements.
- Comfortable navigating ambiguity and driving clarity across complex initiatives.
- Excellent written and verbal communication skills.
Success in this Role Looks Like
- Clear communication and seamless collaboration between E-Commerce QA and Product teams.
- Efficient and optimized digital workflows that empower business teams.
- Proactive identification of site and operational issues before they impact the customer experience.
- Strong adoption of new systems and vendors with minimal disruption to day-to-day operations.
- A motivated detail-oriented team consistently delivering high-quality digital execution.
Who We Hire
Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
New Perspectives on Scandinavian Design. Muuto is rooted in the Scandinavian design tradition characterized by enduring aesthetics, functionality, craftsmanship and an honest expression.
