Test Center Administrator (Guangdong, China)

Job Title: Test Center Administrator (Guangzhou China)

Description: To perform the administration and invigilation of exams; including understanding implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.

Pearson VUE () is the global leader in computer-based testing delivering exams through the worlds most comprehensive and secure network of test centres in more than 180 countries.

Pearson VUE offers a great environment to start or grow your careerwe are now hiring for a Test Centre Administratorto join our team based in Guangzhou.

Working Arrangements

• Initially a 12 month casual role
• Working hours are not fixed and will vary Monday - Sunday 7:00am-11:00pm depending on test centres.
• Required to work a variety of days and will endeavour to let you know your work pattern 2 - 4 weeks in advance.
• Flexible approach to working is essential as opening hours can vary according to business need
• Hourly Rate CNY45 per hour

Role

To perform the administration and invigilation of exams; including understanding implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.

Key Responsibilities

• Provide a high level of customer service
• Prepare equipment and test environment per company procedures to deliver testing
• Process candidates sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
• Explain the test process to candidates and deal with other queries as required
• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard

Experience

• Fluent in communicating in English both verbal and written as well as Chinese.
• Good face-to-face communication skills with experience in a customer facing role
• Ability to work with procedures and policy
• Strong attention to detail
• PC literate
• Ability to deal with conflict and work under pressure

Pearson VUE是基于计算机测试方法提供考试的全球领导者在全球180多个国家设有最全面最安全的专业考试中心

Pearson VUE提供了良好的职场工作环境目前广州专业考试中心团队正在招聘数名考试行政人员

工作需求状态

为期12个月的兼职工作

工作时间是排班制需轮班周一至周日上午7:00至下午11:00取决于不同的考试中心

轮班工作会提前2至4周告知您的工作时间和班次

营业时间可能因业务需求而异须能配合弹性上班

工作时薪人民币45元

工作职责:

执行考试中的管理和监考;包括理解遵守和执行所有考试流程的政策和程序对考生展现并提供高水平的客服态度

主要工作项目:

提供高水平的客户服务

按照公司规定做好执行考试前应有的准备工作

根据Pearson VUE和客户规定的程序报到考生包括证件的验证

向考生解释考场规则过程及处理其他相关查询

确保考试进行中的完整性和安全性维护考试监控的标准

工作要求条件:

流利的中英文能力包括听说读写中等以上

良好的沟通技巧能力具有客服工作经验尤佳

能够彻底遵守公司的政策和程序

工作细心认真

熟悉电脑操作

抗压性强

#LI-TW1