Warranty Administrator
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Job Location:
Tarpon Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a reliable and organized Warranty Administrator to manage and process manufacturer warranty claims with accuracy and efficiency. This role is critical in ensuring compliance with factory policies and maximizing reimbursement. This includes preparing recording reconciling warranty claims and submitting them to the appropriate party.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
- Full Time
- Monday to Friday
- Weekends as needed
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Requirements
- Process all claims by next business day followingRO close date
- Handle and resolve all claim corrections and charge-backs
- Establish and maintain relationships with the manufacturers designated warranty representatives
- Review every warranty repair order written for proper completion accuracy and legibility according to the policies and procedures
- Analyze problems identify trends and develop strategies for maximizing claim process
- Flag the technicians for the hours earned on the service they performed
- Check each repair order against the vehicles service history to avoid duplicate claims
- Provide a weekly report to the service manager regarding claim status
- Report any fraudulent manipulation of warranty claims
- Provide parts manager with updated parts listing on a weekly basis
- Conduct weekly audits of warranty and schedules reviewing all old claims and address any adjustments or write-offs
- Assist service consultants in closing all open warranty ROs
- Assist service consultants and technicians with any warranty questions
- Assist with special projects audits and reports as requested
- Review and manage all aging schedules and reports
- Understand and comply with federal state and local regulations such as safety requirements hazardous waste disposal OSHA right-to-know etc.
- Attend warranty training courses as needed
Qualifications:
- High school diploma or the equivalent
- Ability to effectively communicate verbally and in writing
- Ability to confront and resolve difficult customer service situations
- Demonstrated customer service skills
- Ability to read and comprehend written instructions and information
- General knowledge of automotive parts and vehicle mechanical operations
- Two years of experience in a Ford automotive dealership
- Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
An excellent career opportunity awaits you in the Business Development Center of Karl Flammer Ford. Our Digital Specialists assist customers online and by phone...
