Repair and Warranty Specialist (Contract)

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application please contact us at

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminacion(Spanish)

Job Description:

Satair is looking for a Repair and Warranty Specialist (Contract) to join our team based in Miami FL.

*This position is a temporary (contract) position with a six month time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

**This is a first shift position with a schedule of Monday - Friday from 6:00 AM to 2:30 PM.

Position Summary: Administer Repair/Exchange Orders Warranty claims and handle activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time quality and cost to satisfy customers

Primary Responsibilities:
1. Customer Order management : 50%

Handle log and follow up on customers Repair Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
Issue Repair/Exchange Orders to approved suppliers
Handle follow-up and improvement of Satairs objectives for Repair Orders & Warranty claims and prepare performance reports on a monthly basis which reflect:
Manage Customer Battery repair order and invoicing
Initiate and follow up on actions ensuring improvement plans are met

2. Repair shop/Supplier relations: 45%

Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
Working closely with vendor/OEM to manage customer return and Warranty claims
Initiate and follow up on action tracker to ensure improvement plans are met
Ensure changes in supplier performance are communicated to all stakeholders
Monitor and report on political and other conditions in the market place of importance to Satairs competitiveness including competitors behavior and activities

Additional Responsibilities: 5%

Other duties as assigned:

Perform other duties as assigned to support the overall objectives of the repair operations.

Qualified Experience and Training:
Education:
Required
Associate Degree in Supply Chain. Production Engineering or a closely related field or an equivalent combination of education and extensive relevant experience.

Experience:
Required

Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context.
Professional and practical insight and experience with purchasing and logistics
Working knowledge of SAP

Preferred

Technical Proficiency: Demonstrated experience and skill in the use of PC software (e.g. Google Suite) as well as internal company operating systems relevant to repair and service management (e.g. SAP)

Licensure/Certifications:
Required

Preferred

Travel Required:
<5% Domestic
Citizenship:
Authorized to work in the US Able to work in US without current or future need for visa sponsorship
Clearance:
NONE
Qualified Skills:
Knowledge Skills Demonstrated Capabilities:
Comply with Satairs mission values and Company Management System
Comply with Satairs guidelines on Ethics & Compliance
Understanding sharing and living of Satairs values and rules
Respect Satairs processes and procedures agreed per function
Keep the direct report informed of the status of agreed tasks and of any critical problem areas

Participate in optimizing Satairs business procedures by applying existing Satairs IT systems
Comment/advise on unsatisfactory situations within the organization and propose potential solutions for improvements
Be well informed about and familiar with the latest developments in Satairs business
Have an inter-cultural understanding
Participate in occupational safety and health efforts
Contribute towards a positive and inspiring working environment
Structured personal drive and service minded
Good numeracy skills
PC literacy including word processing spreadsheets and database use
Good business acumen
Communication Skills:
Strong communication skills both written and verbal in English are required. Fluency in an additional language is highly desirable.
Negotiation skills
Complexity of the Role:
Relations across functions and with all stakeholders
Ability to work in an international context
Extrovert and good communicator
Ability to track progress and follow-up where necessary
Ability to work under pressure & multi-task
Level of Decision Making: (Provide level of decision making (strategic tactical operational) and impact of decisions.)
Operational decisions to manage end to end customer orders
Organizational information: (Provide an overview of the organizational unit structure including manager of position direct reports to the position and dotted line (indirect reports) to the position. Attach an organizational chart.)
This position Reports directly to: Head of Tooling and Repair Services Americas
Direct Reports:
Is this a people manager ( No)
# of Exempt Reports: 0
# of Non-exempt Reports:0
Job Dimensions:

Customer order and tool & prop parts stock/inventory management
Nature of Contacts: (Identify the communications in performing the responsibilities of this position: internal external cursory involved influencing negotiating and frequency. Also include the primary internal audience.)
Maintain customer and supplier relationships as well as internal stakeholders including service management planning warehouse and quality

Physical Requirements:
Onsite or remote: Onsite 100% Position is physically located in the warehouse.
Vision: able to see and read computer screens and other electronic equipment with screens able to read documents reports and engineering drawings. Daily
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
Speaking: able to speak in conversations and meetings deliver information and participate in communications. Daily
Equipment Operation (personal computer telephone copies fax machine and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
Carrying: able to carry documents tools drawings electronic equipment up to 30lbs/14kgs. Frequently
Lifting: able to lift documents tools drawings electronic equipment up to 30lbs/14kgs. Frequently
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed
Sitting: able to sit for long periods of time in meetings working on the computer. Daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed
Standing: able to stand for discussions in offices or on the production floor. Daily
Travel: able to travel independently and at short notice. Several times a quarter
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily
Personal Protective Equipment required: Required PPE includes but is not limited to Safety Shoes Safety Glasses Hearing Protection Respirators/Masks and/or Protective Gloves as required by site and/or customer site. Frequently
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family: