People Operations Coordinator

Our Mission

iSeatz drives enduring brand loyalty through exceptional connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the worlds leading brands in financial services travel and hospitality including American Express IHG Hotels & Resorts Qantas and more.

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable scalable and secure platform a global third-party marketplace and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What youll do

The People Operations Coordinator reports to the VP of People People Operations and supports the day-to-day work of our People Operations (POps) team. This role is ideal for someone early in their People Ops career who is excited to learn contribute and grow in a fast-moving tech-enabled environment.

In this role youll gain hands-on experience across core People Ops functions including onboarding HRIS administration recruiting coordination and total rewards support. You will also help coordinate employee engagement activities and serve as a first point of contact for employee questions with guidance and support from experienced team members.

Your Impact

Recruitment & Onboarding Administration

• Recruitment support for global workforce - support full-time and contractor hiring by assisting with job postings interview scheduling candidate communications offer letters background checks and onboarding handoff helping create a positive and compliant hiring experience
• Administer onboarding processes by facilitating the smooth integration of new hires by preparing new hire paperwork processing Form I-9s and ensuring all compliance requirements are met

Employee Lifecycle & HRIS Support

• Maintain accurate employee data in the HRIS (job changes personal updates documentation)
• Process employee lifecycle events (hires transfers leaves terminations)
• Support data audits and routine system checks to ensure accuracy and compliance
• Assist with employee records management and file organization

People Programs & Engagement Support

• Provide logistical and administrative support for company-wide people programs including performance reviews engagement surveys training and professional development
• Help coordinate employee engagement initiatives such as recognition programs wellness activities internal events team communications and DEI initiatives

People Systems & Help Desk Support

• Serve as the first point of contact for People Ops help desk tickets
• Route track and escalate employee inquiries as needed
• Support basic administration of People systems (HRIS ATS performance tools)
• Assist with system documentation workflows and permissions support

Benefits & Compliance Administration

• Support compliance and audit processes - assist with maintaining organized HR documentation and support audits by gathering records and helping ensure alignment with internal policies and external requirements
• Support benefits administration tasks (enrollments life events employee changes)
• Assist with open enrollment processes and benefits audits
• Help maintain organized compliance documentation and records
• Route benefits and compliance-related questions to appropriate SMEs

People Data Reporting & Process Support

• Support scaling People Ops processes through documentation audits and tool optimization - learn and contribute to efforts that improve and scale People Ops processes tools and documentation as the company grows

What you bring to the table

• 12 years of experience in a People Operations HR or People Coordinator role (or equivalent experience) with demonstrated hands-on exposure to core HR processes such as onboarding employee lifecycle administration and employee support in a tech-enabled environment
• Excellent organizational skills and attention to detail
• Clear and professional written and verbal communication skills
• Comfort learning and working in HR systems and tools with a basic understanding of employment laws and confidentiality
• Ability to handle sensitive information with confidentiality and professionalism

Bonus points

• Experience in a fast-paced tech or startup environment
• Exposure to benefits administration employee relations or compliance work
• Familiarity with tools such as ADP Workforce Now Lattice Workleap/Pingboard or Greenhouse

Location

iSeatz is a remote-first organization. This role is designed as a remote position; however we are prioritizing candidates located in the New Orleans area to support occasional in-person needs including team events meetings and office coordination. There is no requirement for a regular in-office schedule but the ability to be onsite periodically is an important aspect of this role.

Headquartered in New Orleans iSeatz operates on Central Time business hours (9:00 a.m. 5:00 p.m. CT). While we support flexible schedules coordination during core business hours is expected to support team collaboration and time-sensitive needs.

What We Bring To The Table

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years recognition based on our commitment to transparency trust and open communication as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results without micromanagement and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe theres no one-size-fits-all approach to engagement or collaboration. Thats why we strive to provide the tools autonomy and support employees need to succeed while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance a 401(k) plan with company matching generous paid time off and up to eight weeks of paid parental leave for eligible caregivers. Were a remote-first company that values flexibility and autonomy and we invest in continuous learning with an annual professional development allowance. Whether youre growing your skills your family or your impact were here to support whats next.

We Value A Diverse Workplace

We are committed to building and maintaining a culture of support awareness and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the People Operations Team at .

A Note About Joining Our Workforce

At iSeatz were building a team of bold thinkers innovative builders and thoughtful collaborators people who are excited to make an impact grow their careers and help shape the future of travel and loyalty tech.

If youre energized by meaningful work passionate about creating exceptional experiences and ready to bring your unique perspective to a team that values trust growth and transparency we cant wait to meet you.