Program Support Specialist Temporary

Do you have experience with administration and are interested in using your skills in a nonprofit organization setting Are you a detail-oriented person who also enjoys providing customer service

Join a community-based organization which has been supporting the most vulnerable families in Albany County for over 55 years. The Program Support Specialist assists with integrating service components in the Community and Career Services department.

ACAP is hiring a temporary Program Support Specialist to join our team in-person at our main office in Albany New York.

Pay starts at $19.72 per hour; Monday Friday; 37.5 hours per week; This position will last until the end of March 2026.

Qualifications:

A high school diploma or equivalent is required along with a minimal two years of customer service and data entry experience in a call center social services or other client-facing administrative setting is required. Experience conducting intake and eligibility within a human services organization nonprofit agency or community-based organization will also meet this requirement. An associates degree in human services social work psychology or a related field is preferred. Basic PC skills including database entry word processing and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus.

Responsibilities:

• Greets customers and visitors through phone email and in-person by answering general questions and assisting with enrollment into ACAP services
• Engage with customers through phone email and in-person meetings to foster positive relationships and provide excellent customer service;
• Support with customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services;
• Support program enrollment by connecting customers to ACAPs services and other community resources ensuring a smooth transition for those seeking assistance; and
• Collect and manage data while maintaining accurate and up-to-date records.

ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP

Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services Early Childhood Education and Energy Services. Each year ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.

No phone calls please. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.