Senior Facilities Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

• General Office Administration.
• Act as the first point recipient and single point of contact on Response SLA of all service request via calls and/or email from Central Help Desk team
• Act as gatekeeper for all Work order requisition status (Closed/Open) through data and voice support Technology platform
• Technology service delivery champion for all Digitization and Technology innovations
• Understand the operational and technical inventory support requirements of the elements of the site for which he/she is responsible.
• Assist site Facilities technician and/or Facilities Engineer in coordinating non-technical outsourced service partner
• Ensure that current inventory files (Soft and Hard copies) are maintained to provide necessary supplies and services.
• Ensure Audit-ready documentation in-placed
• Review and spot check areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
• Responsible for administration activities including support on validating document related to vendors
• Ensure general administrative activities under his/her control are conducted in a timely and efficient manner.
• If appropriate liaise closely with the client on site representatives to address problems and/or enhance working environment performance.
• Maintain and responsible in updating & tracking of the following; a) Service Level agreement b) Key Performance indicators c) Lockers and key inventory register d) Facilities Issues tracker e) Facilities Minor project tracker f) Technical & Non-Technical critical spares and consumables g) Cafeteria and Vending machine performance trackers h) Pantry inventory & supplies i) BCP supplies j) Client Visits supplies inventory k) Weekly & Bi-Weekly IFM trackers l) IFM Monthly report m) JLL & Vendor POR & GRR n) JLL & Vendor Accounts Payable/Receivable o) LSS & CIWG tracker p) Waste & Energy trackers q) Site Walkthrough inspection proactive trackers

• Refer to JLL My Performance Program for SFC & FC

• Audit ready and Timely SLA & KPI target reports updating reporting & submission
• Timely incident & issues escalation to JLL immediate manager
• Excellent office administration skillset
• Excellent Microsoft software familiarity & hands on skillset
• Excellent writing skills and communication skills
• A team leader and ability to execute Begin in the End in Mind approach
• Good in analytical skills
• Do have an excellent interpersonal skill with peers and client centric focus
• Demonstrated initiative mindset
• A team leader with ability to delegate and achieve output driven results
• At least 3-4 years in direct IFM Soft Services experience
• At least 6-8 years total work experience in or combined in the such industry; Business Office Administration Commercial retail BoH / FoH Hotel administration and Residential & Commercial Property management Manufacturing office administration and Integrated Facility management industry

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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