Senior Consultant, ServiceNow

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to make an impact

West Monroe is seeking aSenior Consultant with business and technology consulting experience to join our Platforms & Customer Strategy team within our Technology & Experience practice.

We are looking for someone with deep expertise leading ServiceNow implementations. As a Senior Consultant you will work closely with clients to understand their business needs translate them into functional requirements and configure ServiceNow CSM solutions to enhance their customer service operations and achieve their business goals.

What youll do:

Manage end-to-end ServiceNow implementations including configuration integration and testing ensuring adherence to best practices and client goals.
Lead business process review sessions to identify user stories/requirements
Lead ServiceNow solution design sessions from the identified user stories/requirements
Oversee and execute ServiceNow configuration activities ensuring solutions are tailored to meet client needs while adhering to platform best practices
Facilitate business process reviews to identify client requirements and processes
Facilitate unit system and end-user testing to validate functionality identify gaps and ensure quality deliverables
Develop and deliver end-user training materials user guides and documentation to enable successful adoption of ServiceNow solutions
Assist with managing project status timelines risks for overall project or individual workstream
Exhibit market knowledge and technical familiarity with ServiceNow
Contribute to thought leadership development aligned to specific engagement (blogs articles white papers).
Stay current with ServiceNow product updates enhancements and industry trends to provide cutting-edge solutions.
Mentor more junior-level consultants day-to-day in personifying West Monroe values with clients on project teams and within individual relationships.

What youll bring:

Bachelors degree or equivalent experience required.
ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM) is strongly preferred.
4 years of ServiceNow consulting experience
Previous experience managing multiple workstreams as a member or leader on ServiceNow implementations including leading requirements sessions processing workflows leading solutions design configuring solutions conducting systems integrator and user acceptance testing managing deployment/go-live and providing ongoing support.
Hands-on configuration experience with ServiceNow App Engine.
Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables and polished client-facing oral communication skills.
Strong understanding of customer service processes and best practices.
Experience with Agile methodologies
A commitment to inclusion and diversity and openness to new ideas and perspectives.
Ability to travel up to 50%.
Hybrid role: 2x per week in office
You must be eligible to work in the United States without requiring sponsorship now or in the future.

Based on pay transparency guidelines the salaryrange for this role canvary based on your proximity to one of our West Monroe offices (seetable below). Information on our competitive total rewards packageincluding our bonus structure and benefits ishere. Individual salaries are determined by evaluating a variety of factors including geographyexperience skills education and internal equity.

Employees (and their families) are covered by medical dental vision and basic life insurance. Employeesare able toenroll in our companys 401k planpurchase shares from our employee stock ownership program and be eligible toreceive annual bonuses. Employees will also receive unlimited flexible time offand ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington D.C.

$127800$150200 USD

Los Angeles

$133800$157300 USD

New York City or San Francisco

$139800$164500 USD

A location not listed above

$121600$143000 USD

Other consultancies talk at you.
At West Monroe we work with you.

Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.

The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.

Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.

Required Experience:

Senior IC

Are you ready to make an impactWest Monroe is seeking aSenior Consultant with business and technology consulting experience to join our Platforms & Customer Strategy team within our Technology & Experience practice. We are looking for someone with deep expertise leading ServiceNow implementations. A...