Specialist Patient Access (WFM)

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

The Workforce Management Analyst (WFM Analyst) will be responsible for identifying validating and interpreting trends in large data sets related to defined workflows as well as effectively communicating proposed solutions to management. This person will work with the Genesys PureCloud environment the Genesys software of Interaction Optimizer and Interaction Client Business this role the successful candidate will diligently manage end user schedules will identifying gaps in staff coverage monitor phone queues maintain key WFM processes create and analyze data into reports and communicate to leaders.

Responsibilities:

Identifying and improving efficiencies within scheduling technologies
Produce and analyze WFM operational metrics
Forecast and recommend staffing decisions manage scheduling of user lunch and breaks and meetings/trainings
Communicating clearly with Operational teams and leaders
Provide recommendations to Operations based on valid data regarding staffing

Required Qualifications:

Bachelors degree or equivalent experience
Strong Excel skills
Revenue Cycle and/or Healthcare experience is an advantage
At least 1-2 years experience in Workforce management in a BPO set up
A collaborative mentality and ability to interact across multiple teams
Ability to work well with team members
Ability to multi-task and independently manage project demands in a dynamic environment

Eligibility Requirements for Internal Candidates:

Must be a regular employee.
Minimum of 6 months tenure in current role.
Not enrolled in a Performance Improvement Plan.
With a Performance Rating of Consistently Meets Performance and above
Must not have Ethics Point case/s Data Privacy nor Employee Relations disciplinary record/s in the past 12 mos until prior promotion effective date

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

Whats in it for you

Competitive Total Rewards Package

Target variable incentives

Medical Plan (HMO) from Day 1 of employment with free dependents

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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Required Experience: