Child Support Officer III

Knowledge of

• Techniques of interviewing and investigation to obtain information for child support cases
• Methods of automated and archival debt collection
• Various resources available to locate individuals
• Procedures rules laws and methodologies pertaining to complete child support operations
• Techniques of identifying and presenting evidence in court regarding child support cases
• Preparation and service of legal process and court procedures
• Principles and practices of employee training
• English grammar spelling punctuation and usage
• Practical application of computers and peripheral equipment
• Court procedures as pertaining to establishment and enforcement of child support orders

• Provide work direction training and instruction to and evaluation of staff
• Coordinate staff workflow and conduct workflow analysis
• Gather assemble analyze and evaluate case facts and evidence and adopt effective courses of action
• Conduct child support staff training sessions
• Obtain personal financial and other sensitive information through interviews
• Effectively represent the department
• Handle customer complaints
• Keep accurate notes and records of activities
• Read and understand legal codes and cases
• Testify in court in a direct clear and concise manner
• Operate computer equipment and computer databases and programs common to child support enforcement activities
• Elicit information from hostile and/or uncooperative individuals

Minimum Qualifications

One year of full-time paid experience in a county child support office conducting child support establishment and/or enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.

Note: If the word experience is referenced in the minimum qualifications it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602 Personnel Policies and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidates ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks credit history checks where authorized by Labor Code section 1024.5 Social Security Number verification professional license/registration verification military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection obtaining such information the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License Class C or higher may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Selective Certification for Special Skills: Some positions in the class of Child Support Officer III may require the ability to communicate fluently in a language other than English. When required these special skills may be used in performing such tasks as the following:

1. Interviewing custodial parents to gather information needed to establish and enforce child support and medical support.

2. Interviewing and negotiating financial agreements with non-custodial parents to enforce court-ordered support obligations.

3. Locating non-custodial parents investigating parents assets and income and notifying parents of intended legal action.

Working Conditions: Positions in this class may be required to travel within the State of California to conduct business.

Probationary Period

The probationary period for this classification is twelve (12) months.

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Clickhere to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street Room 4667
Sacramento CA 95814
Phone ; 7-1-1 California Relay Service
Email
Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application however it will not substitute for the information requested on the application.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office ator CA Relay 711. For more information visit:Reasonable Accommodation Requests - Job Applicant Instructions