Training and Development Coordinator

Sioux Falls, SD - USA

Monthly Salary: $ 47320 - 72280

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Location:

Avera Health Plans

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$47320.00 - $72280.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Avera Health Plan Training & Development Coordinator is responsible for content creation designing delivering and maintaining onboarding health plan lifecycle and new initiative/program learning programs for health plan staff focusing on operational processes and systems. This role will ensure staff are proficient in their health plan roles and maintain knowledge contributing to efficient and compliant operations within the health plan. The Health Plan Training & Development Coordinator role will support in meeting and exceeding Averas service and growth goals. Performance standards and operational controls will be defined and continuously evaluated for process improvement to ensure consist high quality outcomes that are scalable. This position is responsible for supporting in the execution of Avera Health Plans strategic initiatives completing assigned projects and tasks and achieving goals and objectives within established timelines. This role requires open communication and collaboration with other health plan leaders and the successful education and support of our Health Plan staff.

What you will do

Development and maintenance of operational learning materials across a broad range of functional expertise. Ongoing updates to materials including learning plans guides work instructions and presentations to reflect changes in operational procedures and systems.
Conduct education and training sessions in a variety of delivery methods (live and virtually) for new and existing staff. Topics may include but are not limited to basic functional department onboarding system and platform navigation claims processing member and provider call procedures enrollment processes and other operational areas.
Ongoing support and resource for staff assisting with questions and ensuring they are performing their duties effectively.
Fosters a culture of continuous improvement leveraging insights from tracking training completion assessment of staff performance and identifying areas for improvement in training programs and operational processes.
Maintains detailed records and documentation of learning activities and staff proficiency ensuring compliance with regulatory requirements.
Works cross functionally with other departments and stakeholders to ensure alignment of needs and operational goals.
Strong organizational skills include the ability to manage multiple projects prioritize tasks and meet deadlines. Examples include: Developing and delivering materials on new claims processing software and supporting software including quarterly upgrade changes. Conducting Health Plan onboarding for new employees. Developing and delivering materials on new call processes and tools. Recommend additional education solutions for staff who are struggling with specific tasks to increase performance. Evaluating the effectiveness of existing learning and development programs and identifying areas for improvement.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others hear understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge skills and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions as long as the accommodations do not cause undue hardship to the employer.

Required Education License/Certification or Work Experience:

4-6 years Experience in developing and delivering effective training learning and development programs including adult learning principles.
Ability to communicate complex information clearly and effectively both verbally and in writing. Excellent communication interpersonal and organizational skills.
Strong history of interpersonal and coaching skills including the ability to build rapport with staff provide constructive feedback and coach on performance improvement.

Preferred Education License/Certification or Work Experience:

Bachelors Education Health Business or a related field.
1-3 years Technical proficiency and experience with relevant software and systems used within the health plan such as claims processing and member management systems. Similar experience in a complex industry is required if no direct health plan experience.
Strong knowledge of Health Plan Operations and deep understanding of health plan processes systems and regulations.

Expectations and Standards

Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
Promote Averas values of compassion hospitality and stewardship.
Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.

PTO available day 1 for eligible hires.
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .

Required Experience:

Location:Avera Health PlansWorker Type:RegularWork Shift:Day Shift (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$47320.00 - $72280.00Position HighlightsYou Belong at AveraBe part of a multidisciplinary team built with ...