Judicial Assistant Clerical, Administrative Assistant Info Center (LS)

The Judicial Assistant in the Statewide Courts in Burlington provides specialized customer support clerical and data entry work for the Information Center. The Information Centers primary duty is answering phones for the Courts throughout the state so the Judicial Assistant will have a general understanding and working knowledge of all divisions of the Judiciary to assist callers on the phone. Additional responsibilities include completing transcript uploads processing credit card payments over the phone and completing criminal record checks. The position is suitable for a hybrid remote schedule once training is completed.

The ideal candidate will bring administrative clerical and customer service experience and a desire to use their skills in upholding the rule of law to ensure equal access to justice.

This is a full-time limited service opening in the Statewide Courts in Burlington Vermont.The limited-service term will end 6/30/2028. Starting salary is $22.07 per hour. The Judicial Assistant is a non-exempt Judicial Branch position equivalent to pay grade 19. The State of Vermonts total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 vacation days earned per year 12 sick leave days earned per year 13 paid holidays each year
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low-cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Minimum Requirements

• High School graduation or equivalent
• Two years of clerical secretarial or data entry experience; preference will be given to candidates with prior experience in a legal setting working as a paralegal/ legal assistant with mastery of office technology.
• College training may be substituted for the work experience on a year for year basis.

Desired Skills and Experience

• High level of professionalism and confidentiality
• Exceptional administrative/ clerical skills
• Strong communication skills with individuals over the phone and in email
• Ability to keep accurate records and to provide accurate information
• Teamwork flexibility and strong communication skills
• Experience in customer-facing roles
• Positive empathetic and professional attitude

Summary of Duties

• Specialized clerical and administrative work with heavy data entry and case processing.
• Performs case-flow functions across the full case-cycle including docket entry entering new electronic and paper filings sending notice reviewing case documents for accuracy/completeness preparing orders & motions scheduling events on court calendar.
• Responsible for operating various tools to support both in-person and virtual court hearings.
• Perform operator function during court hearings by providing high-speed docket entry and real-time processing in medium and high-volume settings.
• Employ attention to detail and methodical approach to ensure standardized business practices are followed.
• Respond to customer inquiries to assist with filling-out forms using court kiosks preparing for court appearances and providing case information.
• Maintain excellent customer interaction by providing prompt information and assistance.
• Collect fines and fees according to established procedure; close balance and reconcile tills.
• Maintain working knowledge and adherence to court rules and statutes.

Scheduled hours of work generally conform to public court hours but assignments may extend beyond those hours. Occasional travel to other courts within the State of Vermont may be required. Travel will be reimbursed according to State policies. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature. Job Code # 26005

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds perspectives and skills in all state government positions. The Judicial Branch is committed to a policy of equal employment opportunity and the recruitment process is designed to treat all applicants equitably.

Required Experience:

Junior IC