Account Manager Risk Mitigation

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

About NexHealth

Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides instant meal delivery and unlimited streaming why do you still have to call to schedule a doctors appointment and fill out a clipboard in the waiting room

NexHealths mission is to accelerate innovation in healthcare by connecting patients providers and building the infrastructure layer for modern healthcare connecting thousands of fragmented on-premise and closed EHR systems into a single modern platform that powers software APIs payments and patient experiences across the ecosystem.

Founded: 2017
Headquarters: San Francisco CA
Funding: $177M Series C
Employees: 200
Trusted by tens of thousands of providers and hundreds of health-tech developers forging the infrastructure layer that modern healthcare needs

About the Role

The Account Manager Risk Mitigation is responsible for proactively identifying engaging and stabilizing customers who show early signs of adoption risk. This role focuses on preventing churn through structured outreach consultative discovery re-onboarding and adoption recovery ensuring customers realize sustained value from the products theyve already purchased.

This is a highly process-driven role that blends customer-facing consultative work with disciplined case management and data-informed decision-making. Success is measured by adoption recovery customer health improvement and workflow execution.

What Youll Do

Proactive Risk Identification & Qualification

Manage a queue of Risk Mitigation tickets generated through automated workflows and internal referrals
Validate eligibility based on adoption thresholds customer needs and willingness to engage
Assess underutilized SKUs usage vs. entitlements and customer readiness for remediation
Prioritize risk cases based on severity impact and urgency

Customer Engagement & Discovery

Execute structured multi-touch outreach campaigns using HubSpot (email calls sequences)
Conduct discovery calls to uncover root causes of product underutilization
Build trust and credibility through empathetic consultative conversations
Clearly set expectations agendas and next steps with customers

Re-Onboarding Training & Solutioning

Deliver training reimplementation or optimization sessions tailored to customer workflows
Configure tools and demonstrate best-practice usage across relevant features
Develop and document success plans aligned to customer goals and daily operations
Gain customer buy-in and commitment to adoption milestones

Adoption Monitoring & Follow-Up

Monitor post-consultation usage through dashboards and reporting tools
Proactively intervene if adoption stalls or regresses
Adjust success plans based on usage trends and customer feedback
Graduate customers once adoption milestones are achieved

Case Management & Documentation

Maintain accurate and timely documentation in HubSpot across all required fields
Log outreach meetings discovery findings success plans and closure summaries
Ensure clean case closures with clearly defined outcomes and learnings
Contribute to accurate reporting and visibility for leadership

What Youll Bring

2 years of experience in Customer Success Account Management Implementation or Onboarding
Strong discovery communication and consultative problem-solving skills
Comfort engaging customers via phone video and written communication
Experience working in structured workflows and CRMs (HubSpot preferred)
Ability to analyze usage data and translate insights into action
Strong time management and follow-through in a high-volume environment

Bonus Points For

Experience in customer success churn prevention or adoption-focused roles
SaaS or healthcare technology experience
Familiarity with training onboarding or reimplementation motions
Experience managing multiple concurrent customer cases

Compensation

Actual salaries will vary depending on factors including but not limited to location experience and performance. The range listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of commissions. Variable compensation type is determined by your role and level. Other benefits may include stock options an unlimited paid time off policy and up to 100% coverage on medical vision and dental insurance.

NexHealth Compensation Range

$125000$150000 USD

Benefits

Full Medical Dental and Vision (up to 100% covered)
401K and commuter benefits
Flexible PTO
High-impact work that directly improves the healthcare experience for millions

Our Values

Solve the customers problems not yours
When making decisions think from the perspective of the customer. Its easy to make decisions that make our lives simpler but not the customers.
Do the things others are not willing to do
As a Nexer always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
Take ownership
Act like a founder. Own your roles destinies mistakes behavior and our mission. The buck stops with each of us - no blaming or excuses.
Say whats on your mind with positive intent
Be direct proactive transparent and frequent in your communication.
Default trust
As a Nexer you do not have to earn trust trust is given to you by default. If we by default trust each other our speed of communication feedback information sharing and overall improvements will be a lot faster.
Think in first principles
We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask why to validate our assumptions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender expression sexual orientation age marital status veteran status or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact to request assistance.

Required Experience:

Manager

About NexHealthOur healthcare system remains frustratingly analog. When you live in a world of one-tap car rides instant meal delivery and unlimited streaming why do you still have to call to schedule a doctors appointment and fill out a clipboard in the waiting roomNexHealths mission is to accelera...