IT Support Specialist

Job Title: IT Support Specialist Arkansas
ACA Status:Full -Time
Pay Class: Hourly
Exempt Status: Non-Exempt
Department: IT
Location: Hot Springs AR
Work Environment: In Office
Reports To: IT Manager
Direct Reports: N/A

About Windows USA

Windows USA is a leading manufacturer of premium energy-efficient vinyl window and door products. We are committed to providing high-quality products and services while maintaining a dynamic work environment where employees are encouraged to grow and develop their skills.

Job Summary

The IT Support Specialist position is an entry-level role responsible for providing technical support to end users troubleshooting hardware and software issues managing IT assets and assisting with the setup and deployment of new equipment. The ideal candidate will have a strong foundation in problem-solving technical knowledge and an eagerness to learn.

Essential Job Functions

• Provide basic troubleshooting for Windows desktop laptop and iPad systems.
• Support the setup deployment and remediation of PCs and other technical equipment.
• Manage and maintain end-user support for internal systems and devices.
• Update and remediate PCs to ensure optimal performance.
• Provide contractor iPad support as necessary.
• Assist with basic user management tasks depending on skill level.
• Perform asset management ensuring inventory records are accurate and up to date.

Qualifications

• Education: High school diploma or equivalent required.
• Must-Have Requirements:

• Knowledge of Microsoft Office Suite.
• Experience with Windows 10 or 11.
• Familiarity with printer setup and troubleshooting.
• Strong problem-solving skills.
• Basic networking knowledge.
• Reliable transportation to travel between Hot Springs locations.
• Technical knowledge and the ability to learn new systems quickly.

• Preferred Requirements: Knowledge of Salesforce Dialpad Nexus Vendo and Web CP.
• Preferred Skills:
  • Problem Solving
  • Communication Skills
  • Quick to Learn/Adaptability
  • Time Management
  • Organization
  • Attention to Detail
  • Follow-Up

Working Conditions

• In-person work in Hot Springs (Sales Office).
• Travel to various Hot Springs locations for on-site support.

Compensation & Benefits

• Hourly wages of $15 to $20 depending on experience.
• 8 hour a day regular weekdays with some weekends on extended projects as needed.
• Opportunity to work in a supportive learning-driven environment.

Equal Employment Opportunity (EEO) Statement

Windows USA is an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin veteran or disability status.

ADA Accommodations

We are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application process please contact HR at or

At-Will Employment Statement

Employment with Windows USA is at-will meaning either the employee or Windows USA can terminate the employment relationship at any time with or without notice or cause as permitted by law.

Background Check Disclosure

As part of our hiring process Windows USA conducts a thorough background check and may require a drug screening.

Disclaimers

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the role. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.