Service Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

A Senior Service Manager is responsible for overseeing service operations ensuring customer satisfaction and managing service teams to meet organizational goals. This is a critical employee who oversees IT services management and provision ensuring they meet quality standards and business this role you will manage issues and incidents ensure smooth change implementation and cultivate good connections with stakeholders and third parties. You will play a critical role in guaranteeing the effectiveness and dependability of IT operations by establishing a solid framework for third party governance.

The Role

Continuously evaluates IT and Operations efficiency processes services and existing technology effectiveness and interoperability to identify focus areas for improvement
Seeks feedback from the internal stakeholders agree and own the teams Continual Service Improvement Plans (CSIPs)
Documents and administers the IT Service Portfolio and Service Catalog including service descriptions and the configuration management database (CMDB)
Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues
Incident and Problem Management Service Delivery Management Budget Management Stakeholder Management (Internal and External) Continuous Improvement

Responsibilities

Interfaces with all customers regarding service offerings costs value propositions and on boarding processes.
Continuously evaluate IT and Operations efficiency processes services and existing technology effectiveness and interoperability to identify focus areas for improvement.
Understanding trends within the processes or shared services areas in scope and recommending appropriate course of action that benefits IT and its Customers.
Seek feedback from the customer agree and own the customer(s) Continual Service Improvement Plans (CSIPs).
Plan prepare and organize service capabilities for new development activities projects releases new applications.
Responsible for asset management associated with end-user computing.
Documents and administers the IT Service Portfolio and Service Catalog including service descriptions service ordering.
Design of future services identified in the Service Portfolio.
Provides support to business owners and external groups in the understanding of the services offered including quality costs leverage risks user experience and speed of delivery

Qualifications

What youll bring:

Bachelors Degree in Computer Science Information Technology Management and/or an MBA is required
Strong and extensive years of experience in a similar role within the financial industry or a complex international environment
Experience with establishing oversight and governance with third party service providers for contract management and performance monitoring is required
Familiarity with reporting software ITSM tools like ServiceNow is strongly preferred.
ITIL and/or PMP certified would be preferred
Ability to think out of the box solve problems encourage innovation and manage change
Actively promotes ideas proposals and influences strategy
Excellent critical thinking and creative problem solving
Ability to work independently under own initiative and within a team

What we offer

Enjoy a benefits package designed to help you thrive both professionally and personally. Youll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare life insurance group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme share scheme cycle-to-work programme dental and optical cover critical illness protection and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please

Required Experience:

Manager

DescriptionA Senior Service Manager is responsible for overseeing service operations ensuring customer satisfaction and managing service teams to meet organizational goals. This is a critical employee who oversees IT services management and provision ensuring they meet quality standards and business...