Director of Service Operations

Director of Service Operations

Location Leeds/Dublin

Hybrid

Permanent

As Director of Service Operations youll drive strategic innovation and operational excellence across Flutter Functions and shared services worldwide. This senior leadership role puts you at the forefront of redefining how we deliver value to our customers.

Youll champion critical service management functions and Technology Vendor Management orchestrating seamless service delivery that goes above and beyond. Your leadership will directly impact service performance elevate customer satisfaction and unlock new levels of operational efficiency across the organization.

This is your opportunity to shape the future of service operations at one of the worlds leading entertainment companies.

About Flutter

In Flutter COO we work with experts across Flutter to build deploy and communicate the Flutter Edge. Together we cover Product & Payments Technology Sportsbook Product & Trading People Property Corporate Communications and Strategic Partnerships & Transformation.

What youll do

Strategic Leadership develop and implement the service operations strategy in alignment with business objectives. Driving improvements measurable performance and transformation across the business area.

Team Management as a people leader youll work to foster a culture of excellence and innovation keeping our customers at the heart of everything your team do. Youll develop a future talent pipeline and build cross- functional relationships to ensure service delivery.

Financial Management handle the annual budget conducting regular financial analysis to understand return on investment and efficiency of the service.

Service Management Oversight oversee the service taking a birds- eye view of incidents performance and governance and taking actions where needed.

Technology Vendor Management youll supervise relationships with key suppliers ensuring that service standards are met and implementing risk management where needed.

Operational Excellence driving operational excellence at every turn as well as ensuring best practice quality assurance risk management and compliance youll also find ways to optimise process and drive automation.

How youll do it

Experience - robust experience at leadership level within service operations IT service management Technology vendor management or a related field. Ideally within a complex global ever- evolving organisation.

Technical Capability - Youll have a depth of technical skill with understanding of frameworks (ITIL) service management frameworks cloud technologies AI and automation and vendor management.

Leadership a strategic thinker and problem- solver with proven track record of driving organisational change and building credibility and trust at all levels.

Commerciality youll make it your business to understand and anticipate the evolving market dynamics always exploring opportunities for Flutter to respond to change and shape the future. Youll put our customers at the heart of everything you do.

Agility energised by new situations and able to adapt in order to see opportunities within ambiguity.

Whats in it for you

We are a flexible employer; whether you have personal commitments or a hobby that brings you joy we want you to bring your best self to work and feel empowered to do so. We also like to share our success; after all you make it happen. We have an excellent benefits package that can be personalised to you:

• Bonus scheme

• Uncapped holiday allowance

• Enhanced pension scheme

• Private healthcare

• Life assurance

• Income protection

• 1000 annual self-development learning fund

• Invest via the Flutters Sharesave Scheme

• Enhanced parental leave

About Flutter

We are a world leader in online sports betting and iGaming with a market leading position in the US and across the world.

We have an unparalleled portfolio of the most innovative diverse and distinctive brands including FanDuel Sky Betting & Gaming Sportsbet PokerStars Paddy Power Sisal tombola Betfair MaxBet Junglee Games and Adjarabet.

With our global scale and challenger attitude through which we excite and entertain our customers in a safe and sustainable way. Using our collective power the Flutter Edge we aim to disrupt the sector learning from the past to create a better future for our customers colleagues and communities.

Were working to be an inclusive employer and we encourage people from all backgrounds ways of thinking and working to apply. Everyone brings different perspectives and experiences; you dont have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know and well see how we can accommodate them.