Customer Service Specialist

At DSVwerebuilding the worlds leadinglogisticsand transport network. With this exciting growth comes opportunity - andwerelooking for new talent to join us.

Role:Customer Service Specialist
Location:Naas
Hours:MondayFriday 09:0017:30

We areseekinga proactive and customerfocused Customer Service Specialist to join our team inNaas. In this role you willbe responsible fordelivering highquality service to our customers ensuring bookings deliveries and all related documentation are managed efficiently and accurately. You will work closely with internal teams and overseas offices to ensure customer commitments are met whilemaintainingcompliance with company procedures and service standards.

What will you be doing

• Communicate effectively with customers and internal departments via email and telephone.

• Receive process and accurately enter bookings into thecompanyTMS.

• Instruct and update departments promptly to ensuretimelymovement of consignments.

• Liaise with Operations teams and overseas offices to meet customer expectations.

• Monitor deliveries to ensure completion within agreed timelines.

• Proactively resolve issues with customers and colleagues.

• Completeaccurateandtimelyinvoicing.

• Input costs into internal systems and manage POD requests where.

• Prepare andsubmitquotationsin accordance withcurrent procedures.

• Createmaintain and update KPIs using company systems and Microsoft Excel.

• Complete NonConformance Reports when needed.

• Carry out daily administrative duties as.

• Monitor volume trends and flag significant changes to management.

AboutYou

• 12 years customer service experience within a freightforwardingenvironment.

• Strong knowledge of the transport andlogisticsindustry.

• Customerfocused with a commitment to excellent service delivery.

• Able to stay positive under pressure andprioritiseworkload effectively.

• Reliable with strong multitasking and problemsolving skills.

• High levelof accuracy attention to detail and numerical ability.

• Strong IT skills with the ability to learn new systems quickly (e.g.CargolinkWebcost MS Office).

• Excellent communication skills both written and verbal with a professional and courteous manner.

What can we offer you

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company with a team of 160000operatingin over 90 countries.

In addition we can offer access to a selection of employee benefits such as:

• Enhanced Annual Leave Entitlement from your start which increases with length of service.

• Salary Sacrifice Cycle Scheme.

• Employee counselling for support with physical and mental wellbeing.

• Company Pension which when a member of also provides access to Life Cover and Critical Illness cover.

Next Steps