Service Engineer

Were looking for a dedicated and detail-oriented Service Engineer to join our collaborative team in Shannon this role youll be the backbone of our Service Operations delivering exceptional service and technical expertise to ensure our clients receive first-class support. Youll work in a supportive environment where knowledge sharing and teamwork are valued while taking ownership of troubleshooting servicing installing and repairing mechanical seals both in our premises and at customer sites. Your commitment to customer satisfaction and technical excellence will directly impact our reputation and client relationships.

• Diagnose troubleshoot and resolve technical issues with mechanical seals in a timely and efficient manner
• Disassemble inspect and repair mechanical seals returned from customer sites at our Shannon service center in accordance with John Crane Service best practices and QHSE standards.
• Manage open orderbook to ensure Customer delivery expectations are constantly met in line with agreed contractual terms. Ensure spare parts are ordered and received on time to complete repairs.
• Support customers on field for training technical support troubleshooting as well as seals installation/removal and commissioning.
• Document all mechanical seals failure analysis as well as field service jobs promptly and accurately using specialized software programs prepare detailed reports for clients
• In conjunction with local facility management team and contractors ensure maintenance of all equipment / tools that are critical for service operations. Maintain calibrate and test all tools and diagnostic equipment to ensure accuracy and reliability
• Communicate technical information clearly and concisely to both clients and internal teams
• Establish and maintain strong working relationships with colleagues on site and abroad as well as customers and suppliers.
• Ensure strict compliance with health safety and environmental policies in all service activities
• Effectively communicate and support the Sales team providing regular and consistent feedback relating to customer requirements within the service process. Inform management and Sales & Service departments of any technical issues or concerns that may impact operations

Qualifications :

• Extensive technical experience in mechanical seals / rotating equipment (Centrifugal pumps Mixers..) for markets such as Pharma Refining Petrochemical Power generation. Education or qualification in mechanical engineering is a plus.
• Valid drivers license and willingness to travel to customer sites as required
• Customer-focused mindset with the ability to remain calm and professional in stressful situations
• Outstanding communication and interpersonal skills with the ability to explain technical concepts clearly to diverse audiences
• Strong organizational and time management abilities
• Knowledge of safety compliance and environmental regulations
• Strong proficiency with MS Office Suite
• Ability to work collaboratively within a team environment while also being independent and decisive

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or  

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time