AQ Help Desk Analyst
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Helpdesk Associate will play a critical role in ensuring Dealer partners are able to efficiently utilize our Quoting platform to generate accurate and timely quotes for their customers. This position serves as the first point of contact for Dealers seeking assistance troubleshooting and guidance related to the quoting system. The ideal candidate combines technical aptitude customer service excellence and a collaborative spirit to deliver outstanding support experiences.
Key Responsibilities
- Respond promptly to Dealer inquiries via phone email and chat regarding the Quoting platform.
- Guide Dealers through the quoting process including account setup product configuration pricing and submission of quotes.
- Troubleshoot and resolve technical issues related to platform access system errors and data discrepancies.
- Document and track reported issues feature requests and feedback escalating to technical teams when necessary.
- Provide clear step-by-step instructions and training resources to help Dealers maximize platform functionality.
- Maintain up-to-date knowledge of platform features updates and best practices.
- Collaborate with cross-functional teams (Product IT Sales) to ensure Dealer satisfaction and continuous improvement of support processes.
- Monitor and report on common issues and trends to inform product enhancements and Dealer education initiatives.
Qualifications :
Required Skills and Qualifications
- High school diploma or equivalent; associate or bachelors degree preferred.
- Experience in a helpdesk customer service or technical support role ideally supporting software platforms.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with web-based applications CRM or ticketing systems and Microsoft Office Suite.
- Customer-centric mindset and a positive professional attitude.
- Willingness to learn new systems and processes continuously.
Preferred Qualifications
- Experience working with Dealer networks or in a B2B environment.
- Familiarity with quoting or sales enablement platforms.
- Technical certifications or training related to software support.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Why work for Cornerstone Building Brands
Our teams are at the heart of our purpose to positively contribute to the communities where we live work and play. Full-time* team members receive** medical dental and vision benefits starting day 1. Other benefits include PTO paid holidays FSA life insurance LTD STD 401k EAP discount programs tuition reimbursement training and professional development.
*Full-time is defined as regularly working 30 hours per week. **Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If youd like to view a copy of the companys affirmative action plan for protected veterans or individuals with disabilities or policy statement please contact Human Resources at or If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application please contact Human Resources at or This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Note to External Recruiters
Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for some cases job-seekers are being contacted directly both by phone and other instances these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals ... View more
