Administrative Support Specialist I Senior 633477

Campus

OSU-Stillwater

Contact Name & Email

Cathy Hanson

Work Schedule

Monday through Friday 8:00 am - 5:00 pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$13.50 - $20.00

Hourly

Priority Application Date

While applications will be accepted until a successful candidate has been hired interested parties are encouraged to submit their materials byto ensure full consideration.

Special Instructions to Applicants

For full consideration please include a resume cover letter and contact information for three professional references.

About this Position

This position is responsible for certification of student enrollment and degree status the coordination of degree clearance processes including serving as a liaison with college degree certification specialists enforcing deadlines processing of manual graduation applications degree certifications and honors conferral diploma creation and distribution and validation of credentials awarded. Coordinate documentation of policy and procedures relating to the National Student Clearinghouse data submissions and ensure all error resolutions for enrollment reporting is resolved accurately within specified deadlines. Requires a thorough understanding of Banner (or the current university student information system) a high degree of accuracy and attention to detail the ability to work efficiently and in a timely manner and an ability to participate in a team environment. Excellent organization and communication skills are essential. Requires a high level of technical competency and literacy and the ability to use technology to streamline certification processes. Maintain collaborative work environment with various university departments. Be proactive in implementing process improvements throughout the Certifications Unit. Be a role model in the department for exceptional customer service and institutional knowledge.

Standard Performance Requirements: Actively endorse and support OSUs mission and work toward fulfillment of vision and goals for OSU and Academic Affairs exemplify in performance and behaviors OSUs values and excellence integrity service intellectual freedom diversity and stewardship of resources. Take advantage of professional development and training opportunities to maximize productivity and effectiveness. Maintain safe clean and pleasant work area by eliminating clutter and complying with rules and procedures. Consistently portray a professional image in personal appearance dress and communications. Maintain confidences and protect security of operations by keeping information confidential and equipment/facilities secure. Maintain and promote a positive work environment by behaving and communicating in a manner that is respectful of students co-workers supervisors customers and clients. Actively identify and aggressively report all issues to supervisor using approved issue resolution procedures. Any omission or misrepresentation of reporting known issues will be considered substandard performance.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)

• Admin Supp Spclt I: Highschool and 1 year of clerical/customer service experience.

  Admin Supp Spclt II: Highschool and 2 years of clerical/customer service experience.

  Admin Supp Spclt Sr: Highschool and 3 years of clerical/customer service experience.

  Post-secondary education may substitute for years of required experience.

• Certifications Registrations and/or Licenses:

  Two years of clerical or customer service experience. Post-secondary education may be substituted for experience.

• Skills Proficiencies and/or Knowledge:

  Proficient in various computer software and operating systems including but not limited to Microsoft Office.

Preferred Qualifications

• Bachelors

• Two years of experience with degree certification.