Integration Fulfillment Manager

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

At Podium we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60000 businesses across Auto Home Services and Aesthetics Podium captures and converts leads 24/7 driving both new business and repeat customers.

In under 24 months we crossed $100M in AI Agent ARR scaling 300% year-over-year. During this time weve deployed 10000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine highlighted by OpenAI for building revenue-driving AI Agents and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people holding them to high standards and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If youre hungry for growth aligned to our operating principles and ready to get to work you wont find a better place to learn and accelerate your career.

As Integration Fulfillment Manager you will lead the team that is key to our long-term success. We need someone who can coach mentor and develop team members who coordinate the setup of direct connections between Podium and a clients customer management or order management system.

This role is onsite in our Lehi Utah office Monday through Friday.

What you will be doing:

Mentor and coach a team of integration specialists tasked with fulfilling and managing integrations across multiple verticals.
Set measure and continually evaluate metrics for individual and team success.
Drive strategic direction for the team.
Manage responsibilities to ensure the team is effectively fulfilling customer integrations.
Collaborate cross-functionally with teams across Podium including product engineering partnerships support customer success and sales.
Develop improvements to best practices systems and ways of working across the team.
Participate in company-wide initiatives that have impacts on integrations.
Manage prioritization and escalation of issues.
Help build a diverse team while promoting a collaborative and inclusive environment.

What you should have:

BA or BS degree preferably in Computer Science Information Systems or other STEM backgrounds.
1- 3 years as an integration consultant solution engineer software developer or other relevant experience.
Proven ability to lead mentor and develop teams that deliver measurable results.
Autonomous drive ability to work cross-functionally with various departments.
Awesome analytical and critical thinking skills with a history of driving impact within an organization and solving complex problems.
Outstanding interpersonal skills and an ability to encourage others.
Demonstrated track record of dedicated customer problem-solving.
Flexibility to deal with client and internal challenges as they arise and the ability to develop and implement strategies to overcome these challenges.
International experience is a plus but not mandatory.
Experience working with APIs and comfortable reading API documentation
Relentless drive to find solutions to customer problems

BENEFITS

Open and transparent culture
Life insurance long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time plus three 4-day summer holiday weekends
Excellent medical dental and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.

Required Experience:

Manager

Podium has been recognized as the Best AI Implementation by Inc. Magazine highlighted by OpenAI for building revenue-driving AI Agents and awarded the #1 AI Agent for Business Operations by G2.

This role is onsite in our Lehi Utah office Monday through Friday.

What you will be doing:

Mentor and coach a team of integration specialists tasked with fulfilling and managing integrations across multiple verticals.
Set measure and continually evaluate metrics for individual and team success.
Drive strategic direction for the team.
Manage responsibilities to ensure the team is effectively fulfilling customer integrations.
Collaborate cross-functionally with teams across Podium including product engineering partnerships support customer success and sales.
Develop improvements to best practices systems and ways of working across the team.
Participate in company-wide initiatives that have impacts on integrations.
Manage prioritization and escalation of issues.
Help build a diverse team while promoting a collaborative and inclusive environment.

What you should have:

BA or BS degree preferably in Computer Science Information Systems or other STEM backgrounds.
1- 3 years as an integration consultant solution engineer software developer or other relevant experience.
Proven ability to lead mentor and develop teams that deliver measurable results.
Autonomous drive ability to work cross-functionally with various departments.
Awesome analytical and critical thinking skills with a history of driving impact within an organization and solving complex problems.
Outstanding interpersonal skills and an ability to encourage others.
Demonstrated track record of dedicated customer problem-solving.
Flexibility to deal with client and internal challenges as they arise and the ability to develop and implement strategies to overcome these challenges.
International experience is a plus but not mandatory.
Experience working with APIs and comfortable reading API documentation
Relentless drive to find solutions to customer problems

BENEFITS