Company overview:
TraceLinks software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance visibility and decision making. It reduces disruption to the supply of medicines to patients who need them anywhere in the world.
Founded in 2009 with the simple mission of protecting patients today Tracelink has 8 offices over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably.
About the Role
We are looking for an early-career Agentic AI Engineer to help build and evolve AI-powered systems that automate and improve supply chain this role youll work alongside experienced engineers and data scientists to develop agentic AI / GenAI features integrate knowledge-based retrieval (RAG) patterns and contribute to testing and validation approaches for AI systems that can behave in non-deterministic ways.
This is a strong opportunity for someone who is eager to grow in both software engineering and applied GenAI and wants to work on real-world enterprise problems in supply chain and (optionally) life sciences.
Support the design and implementation of agentic AI / GenAI systems that assist in automating supply chain workflows.
Build and maintain backend services and integrations using Python and/or Java.
Contribute to multi-agent workflows such as tool execution routing agent collaboration patterns and task orchestration.
Assist in creating testing and validation strategies for AI systems including evaluation datasets regression testing and behavior monitoring.
Help implement and improve knowledge base systems including RAG pipelines grounding strategies and retrieval quality improvements.
Contribute to experimentation with:
lightweight fine-tuning approaches for small language models (SLMs)
reinforcement-learning-inspired improvement loops for NLP/GenAI tasks (where applicable)
Partner with product and domain teams to understand supply chain needs and translate them into working software.
Participate in code reviews documentation and operational support to ensure high-quality production systems.
Masters degree in Data Science Artificial Intelligence Machine Learning Computer Science or a closely related discipline.
02 years of professional experience in software engineering AI engineering or ML engineering (internships and co-ops count).
Strong programming skills in Python and/or Java including writing production-quality code.
Familiarity with cloud platforms such as AWS GCP or Azure (academic personal or internship experience is acceptable).
Interest or exposure to Generative AI concepts such as LLMs agent workflows tool calling or multi-step reasoning.
Understanding of core engineering fundamentals:
APIs and services
basic distributed systems concepts
debugging and performance basics
data structures & algorithms
Ability to learn quickly take feedback well and collaborate effectively in a team environment.
Coursework projects or hands-on experience with agentic or multi-step AI systems including non-deterministic behavior patterns.
Exposure to designing knowledge base solutions such as:
Retrieval-Augmented Generation (RAG)
embedding-based search
hybrid search approaches
reranking or relevance evaluation
Experience or academic background in one of the following:
fine-tuning small language models (SLMs)
training or adapting NLP models
Reinforcementreinforcement learning concepts applied to language systems
Exposure to event-driven or reactive systems
Interest in supply chain domains (logistics manufacturing procurement etc.).
Knowledge of the life sciences supply chain is a plus but not required.
You can take a defined task (e.g. building a new RAG retriever improving evaluation coverage or implementing a new agent tool) and deliver a working solution with support from senior engineers.
You write clean testable code and steadily improve your ability to debug real-world production issues.
You contribute to AI system reliability through experiments evaluation improvements and thoughtful engineering.
Curious motivated and excited to build AI-driven products that ship to real users.
Comfortable working with a mix of predictable engineering tasks and emerging AI workflows.
Strong team player with a growth mindset and a willingness to learn.
Please see the Tracelink Privacy Policyfor more information on how Tracelink processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .
Required Experience:
Unclear Seniority
TraceLink is the only network creation platform company that builds integrated business ecosystems with multienterprise applications - the true foundation for digitalization - delivering customer-centric agility and resiliency for end-to-end supply networks and leveraging the collecti ... View more