Senior Technical Implementation Specialist

Toronto - Canada

Yearly Salary: $ 80000 - 100000

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

What if you could personally impact the future of healthcare As part of the PocketHealth team you will enable hospitals and clinics across North America and more importantly empower over 2 million patients to discover a better healthcare experience.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients instantly and securely. Through our platform we enable patients to be active and engaged participants in their own care and take control of their care addition to image sharing which is the heart of the PocketHealth platform weve grown our core functionality to enable sharing between hospitals and physicians as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process data moves more ethically easily and securely throughout the care journey and were looking for passionate individuals to help make this vision a reality for millions more patients across North America.

About the Role

We are seeking a Senior Technical Implementation Specialist with a strong background in medical imaging and healthcare IT to join our growing this critical role youll be the technical backbone for deploying integrating and supporting our imaging solutions across hospitals imaging centers and radiology groups.

As a senior member of the Technical Services team youll not only handle complex integrations and escalations but also mentor junior engineers contribute to technical process improvements and act as a strategic partner to product engineering and customer-facing teams.

This is a high-impact role for someone who thrives at the intersection of technology clinical workflows and customer success and is passionate about improving healthcare through better access to imaging.

The salary range for this position is $80000 $100000 annually depending on the experience and expertise you bring to the team. Salary is just one part of the story though; this role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being designed to support you both in your work and in your life outside of it.

Key Responsibilities

Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
Design and implement scalable secure integrations across PACS EHR and HL7 interfaces to support clinical workflows.
Troubleshoot and resolve complex issues involving DICOM HL7 VPNs and secure image routing.
Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
Serve as an escalation point for advanced support and implementation issues.
Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
Design and improve internal tools automation scripts and monitoring systems for operational efficiency.
Develop high-quality technical documentation SOPs and knowledge base the technical services team in customer meetings and cross-functional projects.

Required Qualifications

5 years of experience in a technical services implementation engineering or healthcare IT support role ideally in the medical imaging industry.
Advanced knowledge of DICOM HL7 radiology and clinical workflows.
Hands-on experience with PACS/RIS systems modality configuration and Mirth Connect (NextGen Connect).
Strong problem-solving skills with the ability to work independently on high-priority technical issues.
Comfortable working with Linux scripting languages (e.g. Bash Python) and APIs.
Excellent communication and collaboration skills able to work cross-functionally with both technical and non-technical stakeholders.
Deep understanding of data privacy and security in healthcare environments (HIPAA PHIPA SOC2 etc.).

Nice To Have

Experience with cloud-based imaging platforms teleradiology or interoperability tools (FHIR IHE).
Prior experience working with major PACS/RIS vendors (GE Sectra Philips Change etc.).
Certifications in DICOM HL7 CIIP or other healthcare IT standards.

You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people while building your career and developing your skills. It doesnt have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve.

People love working here for these reasons and more: working remotely our competitive salaries and benefits (including stock options for every employee!) four weeks of paid time off unlimited paid wellness days extended mental health coverage and 16 weeks of parental leave top-up.

Were proud to foster a culture that embraces diversity equity and inclusion and we believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers.

If there are ways we can support you through the recruitment process with an accommodation please let us know by reaching out to emailprotected.Applications are accepted via posting only.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC