People & Culture Support Specialist

Union: Non-union
Number of vacancies: 2
New or Replacement Position: New
Site: Toronto General Hospital
Department: People & Culture
Reports to: Supervisor People & Culture Support Centre
Salary Range: $63549 - $95336 per annum
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: April 1 2026

Position Summary

Join Canadas largest research hospital University Health Network (UHN) as a People & Culture (P&C) Support Specialist and play a key role in enhancing the employee experience. As part of the newly established Onboarding & Service Delivery Team you will serve as the first point of contact for TeamUHN members providing timely accurate and empathetic support on P&C programs policies and this role you will manage inquiries across multiple channels resolve support tickets end-to-end and deliver Tier 1 troubleshooting for HR systems such as Workday and UKG. You will also contribute to continuous improvement by analyzing trends developing knowledge resources and collaborating with cross-functional teams all while leveraging KPIs and SLAs to drive high-quality data-informed service delivery.

Qualifications :

• Bachelors degree or college diploma in Human Resources Business Information Technology or a related field or equivalent experience.
• 13 years of experience in Human Resources technical support or customer service.
• Experience troubleshooting HR systems such as HRIS applicant tracking or learning management systems.
• Strong customer service mindset with a commitment to accuracy and confidentiality.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced high-demand environment while meeting service level agreements.
• Proven ability to identify and implement process improvements.
• Creative thinker with confidence to propose and execute innovative solutions and enhancements.
• Collaborative team player with excellent relationship-building and interpersonal skills.
• Proficiency with Microsoft Office (Word Excel PowerPoint Outlook Teams).
• Experience with ServiceNow Workday UKG or healthcare environments is an asset.
• Previous experience in a call center setting and an HR Generalist background are assets.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time