Service BDC Representative 17.50HR
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Job Location:
Naperville, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Advantage Auto Group is dedicated to creating an excellent workplace because we know our employees are the foundation of our success. Our team has helped us earn numerous awards and industry benchmarks and were continuing to grow. If you want a long-term opportunity with career advancement we want to meet you! The Service BDC Representative assists customers with service appointment scheduling updates on vehicle status and retention efforts. This role requires outstanding phone skills strong attention to detail and reliable attendance.
Responsibilities
- Follow scripts and communication guidelines for all inbound and outbound calls
- Answer all calls promptly courteously and professionally
- Become proficient with BDC CRM systems; ensure all information is accurate
- Maintain daily weekly and monthly performance goals
- Make outbound calls including no-shows confirmations marketing follow-ups declined services and assigned tasks
- Schedule service appointments accurately and evenly based on shop capacity
- Perform additional duties as assigned
- Maintain professionalism and a positive attitude at all times
Requirements
- Dealership experience is a plus; customer service experience is a priority
- Must be flexible and available for mandatory Saturdays
- Strong attention to detail and follow-up abilities
- Positive dependable and hardworking personality
- Strong computer and multitasking skills
- Ability to work well within a team
Benefits
- Medical dental and vision insurance
- Vacation/holiday pay (when eligible)
- Opportunities for advancement
- Paid training
- 5day work week with mandatory Saturdays
About the Company
Advantage Auto Group is committed to fostering a supportive and rewarding work environment. We are proud of our history of success and industry recognition and we continue to grow by investing in our people. Join us in Naperville IL and be part of a team that values your contributions and supports your career development.
Compensation: $17.50 per hour paid weekly
Location: Naperville IL
Required Experience:
Unclear Seniority
Key Skills
- Employee Relations
- Succession Planning
- Kenexa BrassRing
- ATS
- Lawson
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- Human Resources
- Recruiting
About Company
Advantage Auto Group is growing and expanding its sales staff. Advantage Chevrolet is looking for talented and outgoing Sales Representatives to join their sal...
