Retail Operations Manager – Stadium Fan Experience (FIFA World Cup 2026)

About the role

Elevate is hiring Retail Operations Managers to support in-stadium retail execution for FIFA World Cup 2026. This role focuses on delivering a seamless fan experience across multiple retail locations within stadium and arena environments.

Youll partner with stadium operations logistics teams and on-site staff to manage retail readiness inventory flow and live event execution throughout the tournament.

This role supports FIFA World Cup 2026 operations across multiple host cities including:

• Dallas
• Houston
• Philadelphia
• Toronto
• Vancouver

Candidates may be considered for one or multiple locations based on experience availability and business needs.

What youll be responsible for

Retail planning and coordination

• Participate in site visits and operational planning sessions
• Support development of retail layouts merchandising plans and staffing schedules
• Coordinate with stadium teams on load-in load-out credentials security and compliance requirements
• Communicate event-specific direction clearly to on-site staff and partners

Inventory and merchandising

• Manage inventory allocation and replenishment across multiple in-venue retail points
• Monitor real-time stock levels and initiate replenishment as needed
• Ensure visual merchandising aligns with program and brand standards

Event execution

• Lead retail teams during live event days
• Oversee POS setup scanning accuracy and product setup as needed
• Resolve issues quickly during event operations
• Maintain strong working relationships with stadium partners and vendors

Post-event responsibilities

• Support inventory reconciliation transfers and returns
• Contribute to post-event reporting and operational reviews
• Share recommendations for process or execution improvements

What were looking for

• 2 years of experience in retail events or hospitality operations
• Proven experience managing teams in busy customer-facing environments
• Strong organizational and communication skills
• Comfortable working long days and adapting to changing conditions
• Familiarity with POS systems inventory management and retail KPIs
• Ability to lift up to 50 lbs
• Willingness to travel as required
• Authorized to work in the United States

Work requirements

• On-site role supporting FIFA World Cup stadium retail operations
• Travel required for training and on-site event support including overnight stays as needed
• Full availability required during the tournament period including nights weekends and holidays

Employment details

• This role is employed directly by Elevate not by the client venue or FIFA
• Employment with Elevate is at-will meaning either the employee or Elevate may end the employment relationship at any time with or without notice or cause subject to applicable law
• This is a project-based role tied to the FIFA World Cup 2026 schedule and operational needs

Compensation

• Manager roles: $1600 per week
• Vancouver-based roles: $1800 per week

What Elevate offers

• Travel expenses reimbursed
• Opportunity to work on one of the largest global sporting events
• A collaborative people-first team environment focused on delivery and respect
• Managers may be eligible for a discretionary bonus targeted at approximately 10% of base pay based on overall program and performance outcomes

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.