Technology Operations Intern
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
Nexford University is seeking a Technology Operations Intern to provide Learner Support maintain SaaS platforms operations automations and workflow improvements that strengthen the digital learning experience. This internship provides hands-on experience with Incident and problem management ( ITSM) systems LMS Support Customer support IT Operations and cross-functional collaboration within an innovative ed-tech environment.
Key Responsibilities
- Act as a first point of contact for technical support questions from internal Nexford teams and external learners.
- Help with internal operations such as onboarding offboarding tools audits organizing information cleaning up records tagging data and preparing inputs for reports and dashboards.
- Support the team in investigating SaaS tools and reviewing system workflows and processes to spot issues and suggest practical improvements.
- Collaborate with Technology Product and Academic teams on weekly tasks and projects while gaining exposure to how tech issues are identified and resolved.
Required Qualifications
- Excellent communication skills with a learner- and customer-focused mindset with a genuine interest in helping others and improving their experience.
- Strong problem-solving skills attention to detail and a willingness to ask questions when something isnt clear.
- Interest in technology operations incident management and ed-tech platforms.
- Ability to learn new tools quickly and work independently in a remote environment.
- Familiarity with Microsoft 365 LMS or ticketing tools is a plus but not required.
What You Will Gain
- Hands-on experience with Edtech and SaaS tools such as LMS ITSM and Office 365.
- Practical experience in Tech Operations processes platform operations and digital system improvement in a SaaS environment.
- Exposure to Tech execution workflows and cross-functional ed-tech teams collaboration.
- Strengthened technical communication and problem-solving skills that are valuable for future tech roles.
How to Apply
Submit your resume and a cover letter describing your interest in technology operations and what you hope to learn during the internship.
Required Experience:
Junior IC
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
Nexford University enables greater social and economic mobility across the world by providing learners with access to high quality, affordable, dynamic education that prepares them for the global workplace. We are creating a next-generation learning experience that will positively imp ... View more
