Identity and Collaboration Services Manager

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Collaboration & Identity Manager

We know great collaboration starts with great people. If youre the kind of leader who can translate complex problems into clear secure solutionsand enjoys partnering with Architecture Product Owners and business leadersthis role will give you the scope and support to do your best work.

Contract: Permanent

Working hours: 35 hours per week is full time.

Salary: 78925 - 90000 dependent on experience

Reporting to: Head of IT Infrastructure

Location: London docklands. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

About Us

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service the Financial Ombudsman Service we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers and if we believe a customer hasnt been treated fairly we can step in to put things right.

The purpose of the role

The infrastructure team delivers core technologies and cloud-based communication and security platforms for all Ombudsman IT services ensuring systems are reliable secure and high-performing.

The collaboration and identity team manages delivery support security and operation of collaboration and identity technologies including email video collaboration and identity management.

The Collaboration and Identity Manager leads strategy design and implementation of collaboration and identity solutions for internal and external use. Requires expertise in traditional and cloud-based technologies to deliver seamless efficient experiences.

Key responsibilities

• Lead the design and implementation of strategic and tactical collaboration and identity services maximising the use of adopted cloud technologies.

• Drive the design and implementation of collaboration and identity security aligned with zero-trust principles.

• Develop solutions to technology and business challenges in partnership with technology and architecture teams ensuring compliance with security and data protection standards.

• Create and maintain short-term (612 months) and long-term (2436 months) technology roadmaps based on industry trends.

• Provide hands-on support for complex system issues.

• Contribute to distributed architecture efforts by producing high-quality artefacts for component and system-wide architectures.

• Identify and implement opportunities for improvement.

• Prepare business cases to support technology and process enhancements.

• Influence overall IT strategy by aligning your roadmaps with other technology teams.

• Respond to application and system change requirements.

• Define component architectures to enable continuous improvement.

• Provide technical insight to the Technical Design Authority and Technical Think Tank.

• Ensure technology components are maintained under proper governance with clear plans.

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Proven experience delivering complex cloud and on-premises end-user technologies collaboration and identity services.

• Expertise in designing and implementing scalable reliable and secure collaboration and identity solutions.

• Strong knowledge of cloud security principles and their practical application in evolving environments.

• Hands-on experience with:

• Microsoft Exchange Online

• MailMarshal SMTP

• Identity and Access Management systems

• Symantec PGP

• Microsoft Purview Email Encryption

• Microsoft Teams / Microsoft 365

• Quest Change Manager

• Skilled in creating adaptable forward-looking technology roadmaps.

• Previous leadership experience youll have coached developed and managed teams previously.

• Familiarity with ITIL-based service delivery principles.

Why youll love working with us

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here:

Work your way hybrid or in-office

We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies including enhanced maternity pay carers and dependants leave

• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

• Gym membership discounts and a fully equipped on-site gym open 24/7 in London only

How do I apply

• Please apply with an up to date CV ensuring you are highlighting where your experience fits the minimum criteria.

Applications need to be submitted by Midnight on 13th February 2026

Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now.

A full job profile is available on request and will be provided to candidates shortlisted.

The Financial Ombudsman is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

We wish you the best of luck with your application