Senior Analyst Global Order Management Cloud

Come and join us! Global Order Management Team is responsible for transaction processing customer interaction and working with Upstream and downstream processes to ensure accurate and timely booking. This also requires liaising with Sales Partners and Customers to ensure booking requests comply with the established procedures policies and standards. This team manages online and offline submissions for License Hardware and Cloud.

Key Skills

• Attention to detail and ability to prioritize
• Outstanding communication skills Verbal and Written Skills to interact with diverse team members and departments
• Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions
• Manage priorities and meet deadlines-Ability to place priority on how things are done to ensure TAT.
• Innovation-Ideation and process recommendations to improve customer experience team efficiency and provide inputs for continuous improvement.
• Detail Oriented-maintain high level of accuracy and consciously works towards reducing iterations
• Strong Analytical skills
• Skill to interact with diverse collaborators and departments across cultures internationally
• Should be able to work under stress and deliver targets / achieve goals
• Standout colleague with collaborative approach
• Should be well versed with Computer Usage and MS Office Applications like Excel Word and Power Point

Key Competency

• Change Agility
• Communicating for Impact
• Collaboration
• Mastering Complexity
• Customer Centricity
• Inspirational Leadership
• Performance Drive & Execution

Basic Requirements

• Graduate/Post Graduate with 3 years of experience
• Flexible to work in shifts

Does this sound like you If so we hope to meet you!

Life at Oracle and Equal Opportunity

An Oracle career can span industries roles Countries and cultures giving you the opportunity to flourish in new roles and innovate while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen we are committed to an inclusive culture that celebrates and values diverse insights and perspectives a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity consistency and affordability. The overall package includes certain core elements such as Medical Life Insurance access to Retirement Planning and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds perspectives and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application interview process and in potential roles to perform crucial job functions.

Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.

Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Role

• Perform data entry record verification validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/OKS/Edu
• Identify queries on non-compliant requests; work with the right collaborators to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like CDM IB Collection AR for resolution of customer related issues
• Alignment to compliance guidelines including SOX internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates LLC etc.
• Should participate and lead activities which help the team to meet the defined critical metrics
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner Deliver true value by earning customers trust
• Perform/Drive UATs on the system updates/changes
• Help operations team with resolving their process queries within 4 business hours
• Conduct Weekly SME sessions to address any process concerns document and report the proceedings
• Involve in all process improvement initiatives as a project member project lead
• Draft project proposals and review BRDs and provide timely inputs
• Provide Weekly Status update on project progress
• Actively participate in and contribute to OPEX / PET sessions

Career Level - IC1