Program Officer Research Operations, Services & Support

Through its core values ofCourage Respect and Excellence CAMH is implementing its Strategic Plan:Connected CAMHto transform lives ignite innovation and discovery revolutionize education and drive social change. CAMH is more than a hospital it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system a world where Mental HealthisHealth.

To learn more about CAMH please visit their website at:.

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As Canadas largest mental health care provider the Centre for Addiction and Mental Health provides evidence to drive system and policy change through the implementation of innovations and novel service delivery interventions. The Research Operations Services and Support (ROSS) Office is a central group within CAMH Research that provides administrative support to ensure that all research activities carried out at CAMH or by CAMH personnel comply with funder governmental or institutional policies and regulations.

The ROSS Office is seeking a full-time temporary(until December 31 2026) Program Officer reporting to the Manager Research People and Processes. This role will be integral to the ROSS team and will work closely with scientists and research staff. The role will support and coordinate key initiatives and processes related to Research personnel through close collaboration with other ROSS teams (Training and Practice Grants and Awards Research Finance) and strategic corporate partners such as People & Experience and Payroll. The successful candidate will support a workplace that encourages teamwork embraces equity diversity and inclusion and complies with all applicable regulatory requirements.

In this role you will:

• Support the day-to-day administration of the research trainee registration process reviewing and processing submissions for accuracy and compliance ensuring high-quality data collection and positive user experiences
• Support the Scientific Appointments process
• Independently plan and manage small projects
• Develop and implement processes templates forms and reports as needed
• Contribute to and support ROSS policy development and process improvement initiatives
• Support the development of databases (e.g. MS Excel REDCap)
• Monitor and provide in-depth review of documentation for compliance completeness and correctness
• Prepare documentation and communications
• Perform data entry manage databases prepare regular scheduled operational and ad hoc reports for stakeholders
• Provide training and support the integration and inclusion of new team members
• Provide support to the Manager and the Director People Space and Integrity as needed for other initiatives

This position will be primarily located at 250 College Street.

• Undergraduate degree
• 3 years of work experience in an administrative or customer service role in a public sector setting. Preference will be given to individuals with administrative experience in an university or academic health care setting
• 1 years of experience in general research or research administration within a research hospital or academic institution
• Experience developing and implementing projects and experience with change management
• High level of literacy and numeracy with excellent verbal and written communication skills and exemplary attention to detail are required.
• Experience drafting formal letters instructional documents and mass communications
• Ability to handle sensitive and confidential information in a professional manner
• Intermediate knowledge of MS Office suite of programs including but not limited to Excel Word PowerPoint Access and Outlook) is required.
• Experience using REDCap (Research Electronic Data Capture) platform is strongly preferred
• Experience registering and/or onboarding research trainees is an asset
• Experience or formal education in human resources management and knowledge of Ontarios Employment Standards Act are very desirable asset
• Basic understanding of the structure of academic institution degree programs and faculty types is an assets
• Familiarity with content management systems (e.g. SharePoint) is an asset
• Bilingualism (French/English) or proficiency in a second language is considered an asset

Preferred candidates will include a cover letter that describes how their specific experience and qualifications make them an exceptional candidate for this role.

The ideal candidate possesses the following skills:

• Ability to quickly find learn and assimilate new information
• Highly organized with the ability to prioritize and handle a high volume of diverse projects simultaneously
• Ability to capture and articulate risk issues
• Excellent interpersonal skills tact and discretion.
• Ability to effectively communicate and problem-solve with a diverse variety of stakeholders and team members who may have conflicting interests and priorities
• Ability to handle sensitive and confidential information in a professional manner

Compensation & Benefits:

• Hiring Salary Range:$63824.57 $79780.71per year (based on qualifications and experience)
• Full Salary Range:$63824.57 $95736.85 per year (reflecting potential growth within the role)
• CAMH Benefits Package:Includes extended health and dental coverageHOOPP defined benefit pension plan paid vacation and sick leave and professional development opportunities.

This role offers job stability career development and the chance to contribute to meaningful healthcare initiatives that improve patient and community well-being.