Analyst, Support Level 2
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you looking to advance your career by joining a team of bright bold professionals who are committed to improving patient care Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and excellence.
What will your days be like
Since our clients are at the heart of everything we do the selected candidate will be responsible for Level 2 support of our products and will assist the Level 1 support team in investigating incidents and anomalies encountered by our clients. They provide high-quality customer support process and resolve requests quickly in order to meet the service levels agreed upon with clients. The team stands out for its collaborative approach and analytical mindset.
(Please note that this position requires 24/7 support on a rotating basis with the rest of the team including an on-call bonus.)
How will your contributions be valued
Level 2 Application Support
- Provide second-level support by assisting first-level support advisors;
- Reproduce and diagnose issues or anomalies described by Level 1 support or clients;
- Investigate and analyze problems and apply solutions;
- Identify the best solutions and deploy them in the client environment;
- Participate in process improvement;
- Train Level 1 advisors on script usage (database queries);
- Create change requests and enhancement requests;
- Provide after-hours support.
Script Development
- Create scripts to query and correct data;
- Create scripts to extract and convert data.
Documentation
- Write investigation procedures scripts and knowledge base articles.
- Self-Training
- Ensure continuous learning of administrative and clinical solutions through self-training with a focus on versatility.
Qualifications :
What you bring to succeed in this role:
- 3 years of experience in a Level 2 support role (application support);
- College diploma in a field related to information technology (AEC or DEC);
- Customer service-oriented approach;
- Strong analytical skills;
- Availability flexibility and autonomy;
- Good prioritization skills;
- Interest in acquiring new knowledge;
- Excellent knowledge of SQL and PL/SQL;
- Knowledge of Oracle databases;
- Knowledge of a financial management system (payment and invoicing processing budgeting general ledger etc.);
- Knowledge of SQL Server databases (an asset);
- Knowledge of the Delphi programming language (an asset);
- Knowledge of one or more programming languages: C# Java VB6 C .NET (an asset);
- Willingness to work non-standard hours for remote on-call duty.
This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating orally and in writing with both French-speaking and English-speaking partners/clients/suppliers/colleagues.
Additional Information :
Here are the many benefits to ensure your personal and professional well-being as well as financial health:
- Remote in-office or hybrid work with the option of flexible hours to promote balance and performance
- Group insurance plan and group RRSP with employer participation in effect from day one
- Minimum of 3 weeks vacation 5 days personal leave per year
- Access to a telemedicine service and a complete assistance program for all employees and their family
- Access to a leading e-learning platform and hours allocated for training and professional development
- More than 40 years of expertise in the health IT field opens the door to many career opportunities
- Projects integrating Agile methodology
- Employee discount program
- An organizational culture rooted in the values of courage determination excellence and collaboration around which we come together to develop technology solutions for the healthcare field.
If you are interested in this position we would be very happy to tell you more about the role the team and life at LGI Healthcare Solutions.
Apply now!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Forte de 40 ans d’expertise, LGI Solutions Santé développe des logiciels technologiques pour le réseau de la santé. Nous nous spécialisons dans l’offre de solutions de gestion clinique, financière et matérielle, de performance et d’analyse, ainsi que de gestion de la main-d’œuvre, inc ... View more
